Sheila Pasaba

Senior Learning & Development Professional with 14+ years of experience designing, developing, and delivering enterprise learning programs across payroll, HR technology, customer service, compliance, and business operations. Proven track record leading large-scale training initiatives, system implementations, change management programs, and workforce capability development across APAC. Experienced in instructional design, facilitator-led training, LMS administration, payroll education, Salesforce enablement, customer onboarding, and organizational transformation.

Recognized for developing scalable learning solutions that improve operational readiness, compliance, adoption, and employee performance.

Training Delivery Specialist Sr. at Dayforce HCM (2025-03 – 2026-03)

• Delivered instructor-led and virtual training programs covering Dayforce HR, Recruitment, Payroll, Reporting, Learning, and Customer Service.
• Facilitated onboarding programs for employees and customers, increasing product adoption and learner readiness.
• Earned certification in 21 Dayforce courses, expanding training coverage across approximately one-third of the available curriculum.
• Delivered customer service workshops focused on active listening and handling difficult customer interactions.
• Supported customer adoption initiatives through product education and hands-on learning experiences.

Learning Consultant Sr at Dayforce HCM (Ceridian) (2022-02 – 2025-02)

• Designed and developed five core modules for the Malaysia Payroll Foundations curriculum covering payroll legislation, taxation, statutory contributions, and termination processing.
• Created a 16-hour India Payroll Processing program incorporating data entry, statutory compliance, payroll validation, and reporting.
• Developed a 40-hour end-to-end payroll processing curriculum for Malaysia and Philippines payroll operations.
• Configured Dayforce HR and PeoplePay within training environments to support the interface and flow of employee data from Dayforce HR into PeoplePay for payroll processing.
• Documented a step-by-step configuration and integration process, including identifying where required employee information could be located in Dayforce HR and how it was used for the PeoplePay interface.
• Developed troubleshooting guidance for integration issues by running and reviewing integration data to identify where data flow was interrupted when employee information did not reach PeoplePay, strengthening understanding of HR-to-payroll data flow and issue diagnosis.
• Transitioned from learner to independent facilitator of Australia Payroll Foundations within one month and became a recurring trainer.
• Led the training workstream for Salesforce migration initiatives, including process analysis, training development, and enterprise rollout coordination.
• Mentored and onboarded newly hired trainers, increasing team capability and delivery capacity.
• Developed assessments and learning activities within Docebo LMS.
• Collaborated with SMEs and operational leaders to ensure learning content accuracy and compliance.

Senior Payroll Trainer at Dayforce HCM (Ascender) (2017-07 – 2022-01)

• Led development of a standardized onboarding framework for payroll operations across multiple countries.
• Designed and implemented Singapore Payroll Foundations curriculum, assessments, and knowledge management resources.
• Developed and delivered business writing programs supporting employee certification pathways across APAC and Japan.
• Localized privacy and compliance training into Japanese and converted content into Articulate 360 eLearning modules.
• Co-facilitated compliance awareness programs for approximately 300 employees supporting audit readiness initiatives.
• Designed and delivered Root Cause Analysis training and leadership workshops for over 200 employees.
• Administered SharePoint-based Knowledge Management Portal supporting enterprise knowledge sharing and business continuity.
• Led User Acceptance Testing activities for Salesforce implementation projects.
• Served as Training Lead for Salesforce Case and Payroll Management transformation initiatives.
• Developed five comprehensive user manuals and trained more than 400 employees across the Asia-Pacific region.
• Delivered Train-the-Trainer programs and supported multi-country system adoption initiatives.

Senior Learning & Development Officer at NGA Human Resources (2012-09 – 2017-07)

• Served as Global Training Lead for the rollout of Version 3 of a cloud-based ticketing platform impacting approximately 250 CRM users across North America and Asia.
• Designed and delivered a PayrollOrg Fundamental Payroll Certification (FPC) preparation program achieving a 98.7% pass rate (75 of 76 participants).
• Supported the initial Workday Payroll implementation as Site Training Lead, developing documentation, workflows, onboarding materials, and training programs.
• Led documentation and knowledge transfer initiatives for Workday SAP Connectors, ensuring accurate workflow documentation and employee readiness.
• Facilitated new hire onboarding, payroll, CRM, SAP, ServiceNow, and soft skills training programs while maintaining training compliance through Skillsoft.