Shelby Kate Barrios

Administrative professional with experience in patient coordination, scheduling, documentation management, and customer service. Skilled in handling confidential information, managing high-volume tasks, and supporting daily operations with accuracy and efficiency. Reliable, organized, and experienced in both remote and office-based environments.

Patient Care Representative Tier 2 at Hawaii Family Center BPO Inc. (2024-10 – Present)

Handled high-volume patient calls for appointment scheduling, billing inquiries, and treatment coordination while maintaining HIPAA compliance.

• Handled high-volume patient calls for appointment scheduling, billing inquiries, and treatment coordination.
• Maintain patient privacy through secure, confidential management of personal and medical information in full HIPAA compliance.

Administrative and Accounting Assistant at Numancia Water District - Aklan (2023-04 – 2024-10)

Managed documentation for clients and suppliers, ensuring accuracy, confidentiality, and efficient workflow.

• Managed documentation for clients, suppliers, ensuring accuracy, confidentiality, and efficient workflow.
• Provided administrative support including document processing, data entry, and supplier record management.

Layout and Graphic Artist at JCI Prints & Shirts (2019-01 – 2022-12)

Supported the employer by helping develop and refine designs based on client requirements and project goals.

• Supported the employer by helping develop and refine designs based on client requirements and project goals.

Freelance Graphic Designer at Self-employed (2018-01 – Present)

Provide customized branding and digital design solutions for clients.

• Provide customized branding and digital design solutions for clients.

Bachelor of Science in Business Administration major in Financial Management – Aklan Catholic College (2022)