Founder and Manager at Sang's Food and Beverage Incorporated (2021-05 – 2021-12)
- Executed day-to-day administrative and business operations.
- Managed customer orders received through Facebook, Instagram Messenger, mobile text, and calls.
- Supervised chefs and coordinated preparation and delivery of customer orders.
- Managed Facebook marketing and the company Shopee store.
- Purchased ingredients and coordinated operational requirements.
- Handled business registration requirements.
- Created and maintained the company website,.
Online ESL (English as a Second Language) Teacher at Acadsoc (2020-06 – 2020-07)
- Taught English grammar, structure, and vocabulary to Chinese students online using the Aclassroom platform.
Online ESL (English as a Second Language) Teacher at NativeCamp (2020-04 – 2020-05)
- Taught English grammar, structure, and vocabulary to Japanese students through the company online platform.
Manager and Proprietor at Cebu-Seoul Software International (2008-08 – 2019-12)
- Managed administrative and operational activities for the business.
- Received customer instructions for content and essay-writing projects and assigned work to employees.
- Clarified customer requirements, established timelines, and communicated with customers regarding concerns.
- Reviewed and corrected employee outputs before submission to customers.
- Led weekly team meetings focused on achievements and goals and conducted one-on-one performance meetings.
- Supported employee engagement through regular team activities and relationship-building initiatives.
- Recruited, interviewed, onboarded, and trained new employees.
- Facilitated employee payroll and regularly monitored net profit.
- Processed monthly SSS, PhilHealth, Pag-IBIG, and BIR requirements and payments.
- Processed annual business permit renewals and other government documentation.
Admin Clerk at Metrofile LLC (2007-05 – 2008-05)
- Communicated with customers regarding storage requests.
- Coordinated and monitored field staff and their schedules.
Tele-Research Representative at DotBiz Marketing FZ LLC (2007-02 – 2007-04)
- Supported volume sales to new and existing accounts.
- Communicated significant customer information and market conditions.
- Executed administrative responsibilities and provided timely customer service.
Technical Support Representative at SYKES Asia, Inc. (2004-04 – 2007-01)
- Provided timely technical assistance and customer support.
- Documented, diagnosed, and supported resolution of technical issues.
- Dispatched on-site or third-party service providers when required.
- Maintained customer service standards and followed operational processes and program guidelines.
- Stayed current with technologies and trends affecting supported products or environments.
