Sherley

Review and analyze digital content, (social media posts, videos, images) Ensure content complies with company policies, legal standards, and platform guidelines Evaluate content quality, relevance, and accuracy

Media Review Analyst - Accenture Inc

(2020-01 - 2026-12)

• Review and analyze digital content, (social media posts, videos, images)
• Ensure content complies with company policies, legal standards, and platform guidelines
• Evaluate content quality, relevance, and accuracy
• Identify trends, patterns, and potential risks in media content
• Flag inappropriate, misleading, or harmful content
• Provide insights and reports based on content findings
• Work with internal teams (policy, legal, marketing) to improve content standards
• Maintain confidentiality and data security when handling sensitive content
• Meet daily/weekly productivity and accuracy targets
• Use tools and dashboards for content evaluation and reporting

Content Moderator and Data Annotator - Accenture Inc

(2020-01 - 2026-12)

• Review user-generated content (comments, posts, images, videos)
• Remove or flag content that violates community guidelines
• Handle sensitive content (violence, hate speech, explicit material)
• Enforce platform rules consistently and fairly
• Take action on reported content (delete, escalate, or approve)
• Monitor real-time content streams when required
• Follow strict moderation policies and workflows
• Escalate complex or unclear cases to higher teams
• Maintain emotional resilience while handling disturbing content
• Meet productivity, quality, and turnaround time targets

Imaging Associate - Ocwen Business Solutions, Inc.

(2014-01 - 2020-12)

• Gather data from different sources
• Clean and organize raw data (remove errors, duplicates, missing values)
• Ensure data accuracy and consistency
• Handle mortgage financial documents by encoding and gathering data according to company guidelines, while reviewing customers' credit reports and verifying borrowers' information
• Review clients' home loan documents to identify and verify any inconsistencies or errors before initiating the loan processing procedure
• Handle clients' information with the utmost confidentiality and professionalism
• Identify, analyze and annotate mortgage documents based on client specifications and requirements

Email & Chat Support Representative - NCO Clark Philippines Inc.

(2008-01 - 2009-12)

• Respond to customer inquiries through email and chat in a timely and professional manner
• Provide accurate information regarding products, services, and company policies
• Resolve customer concerns, complaints, and technical issues efficiently
• Maintain a high level of customer satisfaction and professionalism
• Document customer interactions and update records accurately
• Escalate complex concerns to the appropriate department when necessary
• Follow company guidelines and standard operating procedures during customer interactions
• Handle confidential customer information securely and professionally
• Assist customers with account concerns, order tracking, billing, and troubleshooting
• Ensure clear, grammatically correct, and professional communication
• Meet productivity, response time, and performance targets
• Identify customer needs and provide appropriate solutions or recommendations
• Collaborate with team members and supervisors to improve customer support processes
• Treat sensitive and confidential information in appropriate manner

Data Analyst - Athena E-services Inc.

(2003-01 - 2004-12)

• Responsible for handling and analyzing confidential documents, as well as accurately encoding data in accordance with client specifications and requirements
• Check for the originality of the documents handled
• Maintain and process confidential documents while accurately entering and organizing information based on client instructions
• Ensure the proper handling, analysis, and encoding of sensitive documents while adhering to client specifications and confidentiality policies

Bachelor of Science - Computer Science - University of the East Manila (1999-01 - 2003-12)

C. Arellano High School (1995-01 - 1999-12)

A. Bonifacio Elementary School (1989-01 - 1995-12)