Sherlyn Luna

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Scanner & Validator (On-Call) - Hypermarket

(2018-06 - 2018-07)

Mall Inventory

• Counting of items through scanning of its barcode using an Excel
• Validate by checking and recounting of all the items if its tally (actual vs. scanned items)

Receiver (Inbound & Outbound), Reprocess (No Invoice), PNR (Sortation), Supplies & Assets (Inventory) - Lazada Company

(2018-10 - 2022-02)

• Receiving fresh parcels through scanning of its barcode using a LMS/LOP account. (Inbound)
• Scanning the parcels by hub while inserting it into a sack using a LMS/LOP account and closed it with white seal. (Outbound)
• Retrieving a no invoice/AWB parcels through the backlogs data or using the returned AWB from different departments. (Reprocess)
• Processing all the problematic parcels by checking of its status using the LMS/LOP account. (Sortation)
• Ensuring the availability of supplies for the entire month, counting each supplies one by one to check if its tally (actual vs. data), etc. (Supplies Inventory)

CSR Marketing Encoder - Pogo Company (Dexin 999) Red Hotel Pasay City

(2022-04 - 2022-05)

Ensure customer satisfaction and provide professional customer support.

Customer Service Associate - Amazon

(2022-06 - 2022-09)

• Delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
• Interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.

Customer Care Representative - Ibex Global Solutions

(2022-10 - 2024-05)

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Patient Care Advocate - Alorica

(2024-10 - 2025-01)

• Talks to customers over the phone to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues - Escalates calls to supervisor when necessary
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes

Process Associate - IGT Solutions

(2025-03 - 2026-05)

• Handle emails, or chat inquiries in a timely, professional, and empathetic manner.
• Manage customer requests, such as cancelling or any changes to existing bookings, and other services
• Utilize software to maintain accurate and detailed records of all customer interactions.
• Solve complex customer queries, escalating to supervisors when necessary.

K12 Senior High - St. Joseph Academy of Sariaya Quezon (2016-01 - 2018-12)

Secondary - St. Joseph Academy of Sariaya Quezon (2014-01 - 2016-12)

Secondary - Muntinlupa Business High School (2012-01 - 2014-12)

Primary - Buli Elementary School (2006-01 - 2012-12)