Scanner & Validator (On-Call) - Hypermarket
(2018-06 - 2018-07)
Mall Inventory
- Counting of items through scanning of its barcode using an Excel
- Validate by checking and recounting of all the items if its tally (actual vs. scanned items)
Receiver (Inbound & Outbound), Reprocess (No Invoice), PNR (Sortation), Supplies & Assets (Inventory) - Lazada Company
(2018-10 - 2022-02)
- Receiving fresh parcels through scanning of its barcode using a LMS/LOP account. (Inbound)
- Scanning the parcels by hub while inserting it into a sack using a LMS/LOP account and closed it with white seal. (Outbound)
- Retrieving a no invoice/AWB parcels through the backlogs data or using the returned AWB from different departments. (Reprocess)
- Processing all the problematic parcels by checking of its status using the LMS/LOP account. (Sortation)
- Ensuring the availability of supplies for the entire month, counting each supplies one by one to check if its tally (actual vs. data), etc. (Supplies Inventory)
CSR Marketing Encoder - Pogo Company (Dexin 999) Red Hotel Pasay City
(2022-04 - 2022-05)
Ensure customer satisfaction and provide professional customer support.
Customer Service Associate - Amazon
(2022-06 - 2022-09)
- Delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.
- Interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.
Customer Care Representative - Ibex Global Solutions
(2022-10 - 2024-05)
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
- Collaborate and build relationships with customers to strengthen service competitiveness
- Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Patient Care Advocate - Alorica
(2024-10 - 2025-01)
- Talks to customers over the phone to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues - Escalates calls to supervisor when necessary
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
Process Associate - IGT Solutions
(2025-03 - 2026-05)
- Handle emails, or chat inquiries in a timely, professional, and empathetic manner.
- Manage customer requests, such as cancelling or any changes to existing bookings, and other services
- Utilize software to maintain accurate and detailed records of all customer interactions.
- Solve complex customer queries, escalating to supervisors when necessary.
