Country Operations Director
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Versatile Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proven leader with significant background in managing revenue stream, handling employee satisfaction, operational governance and solidifying client relations in line of shared services and administration, customer service and experience, quality, sales and retention, e-commerce, telecommunications, billing and collections, RCM healthcare.
2023 – 2024 Country Operations Director - Philippines
Pacific Healthworks - La Perouse Professional Medical Billing Company LLC
· Managing both Operations and Shared Services of the company with close to 600 employees both US and Philippines.
· An RCM Healthcare Company, a third-party company handles end to end process from pre-service to post-service provider services and managed care.
2022 – 2023 Senior Operations Manager, R1 RCM
· One of the co-authors of policies and procedures of Patient Scheduling of R1 RCM.
· A pioneering company at the time of which I handled a pioneering account Patient Scheduling within two sites BGC and Quezon City site.
2022 Managing Director (CEO), Weremote / TalentHero
· The scope entails Operations and Shared Services of both onshore and offshore services especially EOR, HR function like Recruitment.
· A venture capital business from AHG.
2019 – 2022 Director of Operations, Access Healthcare Philippines
· Managing 2 sites of the company one with McKinley Hill and Pasay City Office and two regions both India and Philippines.
· Governing the RCM Non-Clinical aspect particularly the post service department - claims tracking/follow-up and payment posting queues with close to 700 FTEs in total.
2018 – 2019 Operations Senior Manager, Sitel Group
· Managed US Telco Account - Inbound Customer Service and Sales.
2016 – 2018 Operations Senior Manager, Task Us
· Managed two accounts, both operations and client service management an E-Commerce and a Food Delivery Service servicing US and UK market.
· Handled inbound, outbound, email and chat support.
2014 – 2016 Customer Experience and Sales Manager, TSA
· The role is managing both sales and quality team of both sites Makati and Pasay area both inbound and outbound program of the organization.
· An Australian Telco (Telstra) Vendor.
2012 – 2014 Customer Service and Sales Manager, TPG
· The role is managing both sales and customer service in line of mobile and internet provider department both inbound and outbound program of the organization.
· An In-house Contact Centre Australian Telco.
2010 – 2012 Agent to Team Leader Role
Stream Global Services (Inbound Sales Specialist)
2009 – 2010 Apprentice - Finance Team, JG Summit (Gokongwei Group)
2010 – 2012 BS in Accountancy, San Beda University Manila
2003 – 2010 BS in Marketing and Corporate Communications, San Beda University Manila
1998 – 2002 SecondaryEducation,LaAsuncionMontessoriofCavite
1992 – 1998 ElementaryEducation,LaAsuncionMontessoriofCavite
1990 – 1992 PrimarySchool,VirgoFidelisMontessori
