Sheryl Ariola

Experience in cybersecurity-oriented tech support and a technology internship in supply chain solutions. Enthusiastic about IT support, cybersecurity, electronics, and data analytics. Driven to contribute technical skills in hardware, programming, and troubleshooting to forward-thinking tech roles.

Custom Service Representatives - JUST EAT account - Foundever

(2026-02 - 2026-07)

• Assisted partner restaurants with account and restaurant-related concerns.
• Verified restaurant online status and helped troubleshoot availability issues.
• Connected restaurants with the appropriate internal departments for specialized support.
• Processed and submitted webforms to resolve customer and restaurant concerns efficiently.
• Assisted customers with order-related issues, including missing orders, incorrect orders, delayed deliveries, and improperly prepared food.
• Provided prompt, professional, and empathetic customer service through multiple support channels.
• Maintained accurate documentation of customer interactions and resolutions while following company policies and service standards.

Sales and Application Engineer - APSYS Solution and Technologies Inc.

(2025-09 - 2026-01)

• Oversaw the installation, configuration, activation and performance testing of GPS and genset monitoring systems, ensuring equipment reliability and system efficiency.
• Coordinated with cross-functional teams to implement standardized procedures for product setup, calibration, and quality verification.
• Conducted preventive maintenance and system audits to minimize downtime and ensure consistent device performance under varying operating conditions.
• Analyzed system performance data to identify process bottlenecks, proposing solutions that improved field installation efficiency and accuracy.
• Supported continuous improvement initiatives by collaborating with technical teams to optimize assembly and installation methods.
• Ensured all technical operations complied with safety, quality, and environmental standards, leveraging BOSH Safety Officer II training.

Customer Support Representative - Qualfon Manila

(2025-02 - 2025-08)

• Responsible for assisting customers who need to send money to inmates in correctional facilities.
• Addressed account issues and product functionality questions across various platforms.
• Enhanced problem-solving and communication abilities in a dynamic support setting.

Solutions Engineer Intern - Prestige International Company

(2024-09 - 2025-02)

• Analyzed data files, layouts, and dictionaries to extract insights supporting procurement and supply chain decisions.
• Contributed to the planning, logistics, and execution of industry events; coordinated materials and communication with attendees.
• Supported the development of scalable solutions aimed at optimizing supply chain workflows and decision-making processes

Bachelor of Engineering Technology - Computer Engineering Technology - Technological University of the Philippines - Manila (2021 - 2025)