Custom Service Representatives - JUST EAT account - Foundever
(2026-02 - 2026-07)
- Assisted partner restaurants with account and restaurant-related concerns.
- Verified restaurant online status and helped troubleshoot availability issues.
- Connected restaurants with the appropriate internal departments for specialized support.
- Processed and submitted webforms to resolve customer and restaurant concerns efficiently.
- Assisted customers with order-related issues, including missing orders, incorrect orders, delayed deliveries, and improperly prepared food.
- Provided prompt, professional, and empathetic customer service through multiple support channels.
- Maintained accurate documentation of customer interactions and resolutions while following company policies and service standards.
Sales and Application Engineer - APSYS Solution and Technologies Inc.
(2025-09 - 2026-01)
- Oversaw the installation, configuration, activation and performance testing of GPS and genset monitoring systems, ensuring equipment reliability and system efficiency.
- Coordinated with cross-functional teams to implement standardized procedures for product setup, calibration, and quality verification.
- Conducted preventive maintenance and system audits to minimize downtime and ensure consistent device performance under varying operating conditions.
- Analyzed system performance data to identify process bottlenecks, proposing solutions that improved field installation efficiency and accuracy.
- Supported continuous improvement initiatives by collaborating with technical teams to optimize assembly and installation methods.
- Ensured all technical operations complied with safety, quality, and environmental standards, leveraging BOSH Safety Officer II training.
Customer Support Representative - Qualfon Manila
(2025-02 - 2025-08)
- Responsible for assisting customers who need to send money to inmates in correctional facilities.
- Addressed account issues and product functionality questions across various platforms.
- Enhanced problem-solving and communication abilities in a dynamic support setting.
Solutions Engineer Intern - Prestige International Company
(2024-09 - 2025-02)
- Analyzed data files, layouts, and dictionaries to extract insights supporting procurement and supply chain decisions.
- Contributed to the planning, logistics, and execution of industry events; coordinated materials and communication with attendees.
- Supported the development of scalable solutions aimed at optimizing supply chain workflows and decision-making processes
