Shiela Destor

Extensive years of experience as a Team Leader and handling medical accounts with multiple roles. bring adaptivity and strong background in healthcare administration, academic management and client relations, my expertise includes Preauthorization, Provider Services, Patient Services, Benefits and Eligibility, DME’s. Home health intake, I'am committed to optimizing operations and delivering exceptional services to meet your needs and capable of adapting to various changes in the processes of the organization in a timely manner.

Home Health Intake - Choice Health at Home

(2026)

• Offers home health, hospice, and personal care services. Build and maintain relationships with referral sources, healthcare providers, and community partners.
• Manage electronic medical record workflows; prioritize new patient admissions with clinical managers; coordinate care among nurses.

Team Leader - Access Healthcare Inc

(2018 - 2025)

• Conducts outbound calls to medical providers and insurance companies, checks patient eligibility, and handles prior authorizations for medical procedures or prescription drugs.
• Managing the operations of the team
• Overlooking and ensuring a smooth workflow
• Motivating the team and solving problems
• Regulating quarterly reviews of team members to ensure efficiency

Intake / Team Leader - Global Innov8tion

(2011 - 2018)

• Starting as an agent conducting outbound calls to ask medicare patients in need of durable medical supplies
• Promoted as team leader after a year of expertise
• Floor Support for agents taking outbound calls for medicare members
• Monitored agent status real-time
• Conducted coaching, huddle updates

Bachelor of Science in Nursing - STI- Bonifacio Global Taguig (2016 - 2010)