Shiela Mae Lemotin
BS in Tourism Management graduate seeking an entry-level position
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About
Driven and detail-oriented BS in Tourism Management graduate seeking an entry-level position where I can leverage my training in service quality and communication to deliver exceptional customer experiences and support organizational growth.
Experience
Tourism Intern (Receptionist & Telephone operator) - Quest Hotel Conference Center Cebu - Cebu
(2024-06 - 2024-07)
- Handling guest check-ins and check-outs, processing guest information, and managing front desk documentation.
- Handled courtesy calls, guest requests & complaints.
- Compiled and arrange files for back ups.
Virtual Internship Program - Concentrix
(2021-03 - 2021-03)
- Participated in modules focused on active listening, effective verbal and written communication, tone modulation, and empathetic customer handling.
- Learned how to efficiently handled common customer issues and challenging situations professionally.
- Received training on making calls to resolve customer inquiries.
Education
Bachelor of Science - Tourism and Management - Cebu Normal University- Balamban Campus (2022 - 2026)
Technical-Vocational-Livelihood (TVL) - Consolatrix College Of Toledo City, Inc. (2020 - 2021)
High School Diploma - Bato National High School (2018 - 2019)
Elementary Diploma - Bato Elementary School (2014 - 2015)
