Shiela Mae Lemotin

Driven and detail-oriented BS in Tourism Management graduate seeking an entry-level position where I can leverage my training in service quality and communication to deliver exceptional customer experiences and support organizational growth.

Tourism Intern (Receptionist & Telephone operator) - Quest Hotel Conference Center Cebu - Cebu

(2024-06 - 2024-07)

• Handling guest check-ins and check-outs, processing guest information, and managing front desk documentation.
• Handled courtesy calls, guest requests & complaints.
• Compiled and arrange files for back ups.

Virtual Internship Program - Concentrix

(2021-03 - 2021-03)

• Participated in modules focused on active listening, effective verbal and written communication, tone modulation, and empathetic customer handling.
• Learned how to efficiently handled common customer issues and challenging situations professionally.
• Received training on making calls to resolve customer inquiries.

Bachelor of Science - Tourism and Management - Cebu Normal University- Balamban Campus (2022 - 2026)

Technical-Vocational-Livelihood (TVL) - Consolatrix College Of Toledo City, Inc. (2020 - 2021)

High School Diploma - Bato National High School (2018 - 2019)

Elementary Diploma - Bato Elementary School (2014 - 2015)