Logistics Coordinator - Lean Solutions Group Philippines
(2022-08 - 2025-06)
- Coordinated logistics operations and provided driver support services for carriers across the USA.
- Communicated shipment status, routes, documentation, and cargo movement updates via phone.
- Assisted carriers with logistics-related inquiries to ensure smooth and efficient operations.
- Maintained accurate and timely updates throughout the cargo transportation process.
- Delivered quality customer service while supporting daily logistics coordination tasks.
Customer Support Representative - Concentrix
(2020-02 - 2020-07)
Experienced customer service professional with a strong background in fast-paced call center environments.
- Assisted customers by answering inquiries regarding company products and services.
- Resolved customer concerns and troubleshot technical issues efficiently and professionally.
- Handled complaints with empathy and effective problem-solving skills.
- Monitored and maintained customer service KPIs and performance metrics to ensure service quality.
Operations Sales Manager - Stylash Salon Robinsons Galleria Branch
(2019-01 - 2020)
- Managed recruitment processes, including interviewing, selecting, and hiring qualified applicants.
- Implemented effective operational processes and best practices to improve workflow efficiency.
- Assigned tasks and supervised daily team operations to ensure productivity and performance.
- Conducted performance discussions and provided guidance to support employee development.
- Contributed to achieving company goals while ensuring high-quality service for clients.
Sales Consultant - Alveo Land Corporation (Ayala Corp.)
(2015-01 - 2019)
- Represented the company's luxury and high-end condominium properties to prospective clients.
- Assisted clients throughout the sales process by providing professional product knowledge.
- Delivered excellent customer service and maintained strong client relationships during after-sales support.
- Addressed client inquiries and concerns promptly to ensure customer satisfaction.
- Contributed to achieving sales targets and company objectives.
