Shirry Mae Ycot

Dedicated and detail-oriented Virtual Assistant with over 5 years of combined experience in healthcare back-office support, medical data management, product listing, general VA, admin VA and appointment scheduling. Skilled in data accuracy, HIPAA compliance, CRM/EMR systems (Brightree, CareTend, GHL), and e-commerce listing management. Seeking a remote VA position where I can leverage my strong organizational skills and proven ability to manage multiple priorities to streamline operations and deliver excellent client support.

Virtual Assistant – GHL VA, General VA, Admin Assistant, Data Entry & Appointment Setter at Freelance / Direct Clients (2025-07 – 2026-04)

• Replying to all client inquiries via SMS, Instagram, email, and forms in GoHighLevel
• Maintaining accurate and organized CRM records and pipeline stages
• Sending and tracking invoices and deposits through GHL
• Scheduling and managing appointments accurately
• Ensuring no client messages, invoices, or appointments are missed
• Following provided scripts and operational guidelines
• Managed booking entries and appointment scheduling using Go High Level (GHL) and other CRM tools, ensuring 100% accuracy and timely updates
• Enter and update product data accurately. Prepare regular reports on sales turnover, profit margin, conversion rates, product returns, and customer reviews
• Track out-of-stock and almost out-of-stock items. Provide estimated restock dates and alert management about low inventory
• Identify products that are not performing well and recommend whether to keep, improve, or remove them
• Create clear, easy-to-read lists to help management decide which products to Keep, Fix, or Remove
• Sent booking confirmations, followed up with clients, and managed deposits/cancellation leads, improving client service and reducing scheduling conflicts
• Maintained accurate client and appointment data with high attention to detail and confidentiality, contributing to seamless client onboarding and retention
• Handled inbox management and client communications to streamline workflows and reduce missed opportunities
• Provided real-time administrative support during high-demand periods, demonstrating flexibility and reliability

Medical Data Entry Specialist at HGS Diversify (2025-03 – 2025-07)

• Accurately entered and updated patient demographics, clinical data, and billing information into portfolio-specific systems while maintaining full HIPAA compliance
• Reviewed and verified data for completeness and accuracy, proactively resolving discrepancies and correcting errors to maintain data integrity
• Supported administrative tasks and assisted in team projects to optimize data management processes, improving turnaround time and minimizing rework
• Maintained detailed records and created reports to support audits and compliance reviews
• Delivered consistent 99%+ accuracy in high-volume data entry within strict deadlines

Product Listing Assistant (Part-time Virtual Assistant) at Freelance / Direct Clients (2024-11 – 2025-03)

• Created and maintained accurate, SEO-friendly product listings (titles, descriptions, tags, images) on major e-commerce platforms such as Shopify, Etsy, and Amazon
• Ensured consistency and compliance with formatting guidelines, helping brands increase product visibility and sales conversion rates
• Met or exceeded daily and weekly listing targets, demonstrating strong time management and attention to detail
• Conducted market and competitor research to optimize product keywords and descriptions for maximum reach
• Implemented systematic checks to maintain up-to-date and market-ready inventories, reducing listing errors and customer disputes

Medical Associate at Wipro – Healthcare & Life Sciences Division (2022-02 – 2024-11)

• Served as the primary point of contact for customer complaints through calls, emails, and faxes, ensuring fast and empathetic resolution
• Performed end-to-end complaint management, including intake, triage, data entry, investigation, follow-ups, and closure/reopening when required
• Assessed complaints for Medical Device Reporting (MDR) requirements, ensuring timely and accurate regulatory submissions to the FDA and global health authorities
• Coordinated with Subject Matter Experts (SMEs), QA staff, and team leads to meet complaint closure timelines and escalate high-risk events for prompt action
• Maintained deep working knowledge of Philips IGT devices, Instructions for Use (IFUs), and international regulatory directives, ensuring compliance with global standards
• Conducted peer reviews of complaint records to guarantee completeness, accuracy, and adherence to company policies and regulatory timelines
• Consistently upheld data privacy and information security standards, contributing to zero HIPAA or GDPR violations
• Recognized for improving complaint turnaround times by streamlining documentation and communication processes

Customer Service Representative – Back Office / DME Healthcare at iPloy Staffing Solutions (2020-12 – 2022-12)

• Processed and verified durable medical equipment (DME) orders, ensuring correct patient demographics, product codes, and delivery instructions
• Performed insurance eligibility checks and coverage verification for Medicare, Medicaid, and private payers, reducing billing delays and denials
• Validated prescriptions and physician documentation while maintaining strict HIPAA compliance and secure handling of protected health information
• Collaborated across billing, logistics, and scheduling teams via email, ticketing systems, and internal chats, ensuring seamless order fulfillment
• Generated and analyzed reports on order volumes, pending documentation, and fulfillment status, supporting management decision-making
• Consistently achieved or exceeded daily productivity and accuracy targets, while identifying and implementing process improvements that streamlined order processing by 15%

Bachelor of Secondary Education – University of Cebu-LM (2020 – 2022)

Secondary Education – Marigondon National High School (2014 – 2015)