Sofia Villarante

Motivated and dedicated third-year Bachelor of Science in Hospitality Management (BSHM) student with a strong academic record and consistently high grades in hospitality-related courses. A Senior High School graduate from APEC Schools under the Accountancy, Business, and Management (ABM) strand, possessing excellent communication skills in both English and Tagalog. Experienced in customer service through one year of employment as a Chat Support Representative at WNS – Delta Air Lines, assisting passengers with baggage concerns, flight bookings, refunds, and other travel-related inquiries while consistently maintaining high Quality Assurance (QA) scores.

Demonstrates strong time management, adaptability, and the ability to learn quickly. Capable of working effectively both independently and as part of a team, with a proven ability to prioritize tasks and meet deadlines efficiently.

Owner / Online Pastry Business - Self-Employed

(2020-01)

• Operated an online pastry business selling cookies, cakes, biscuits, and other baked goods.
• Managed marketing, customer service, inventory, and order fulfillment.
• Tracked sales and maintained customer satisfaction.

Canteen Concessionaire Operations Assistant - Family Food Business - APEC Schools

(2022-12 - 2024-12)

• Assisted in operating a school canteen serving approximately 800 students daily at APEC Schools.
• Conducted inventory checks and monitored stock levels.
• Handled student feedback, concerns, and requests.
• Monitored and recorded daily sales and income reports.

Associate Operations / Chat Support - WNS Global Services (Supporting Delta Air Lines)

(2021-11 - 2022-12)

• Assisted passengers with flight bookings and schedule changes.
• Handled refund, baggage, and account-related concerns.
• Located lost ticket information and flight account records.
• Processed travel credits and mileage points.
• Delivered customer support through chat services.

Co-Owner / Customer Service & Operations Assistant - D' Three Buns

(2020-12 - 2025-12)

• Took customer orders and handled inquiries and requests.
• Managed customer comments and feedback.
• Monitored inventory and stock availability.
• Prepared weekly and monthly income reports.

Canteen Operations Assistant (Part-Time) - Family Food Business - APEC Schools

(2018-01 - 2021-12)

• Assisted in the daily operations of a school canteen at APEC Schools.
• Helped serve more than 700 students per day.
• Assisted with inventory monitoring and customer service.

Elementary - Good Shepherd Christian School Mandaluyong City

Junior High School Completion - APEC School (2017-01 - 2018-01) C. Raymundo, Pasig City

Senior High School - Accountancy, Business, and Management - APEC School (2018-01 - 2020-01) C. Raymundo, Pasig City

Bachelor of Science in Hospitality Management (BSHM) - Hospitality Management - STI College Ortigas-Cainta (2024-01) Cainta