Sol Ignacio

To find a job and be involved in the success of an organization, where I can fully utilized my skills and knowledge in a position that offers increasing levels of responsibility. I will work hard and make it a personal mission to do a job well.

Systems and Process Manager - KUEHNE+NAGEL

(2021-06 - 2025-12)

• Manage information systems and processes and ensure successful implementation of the systems for internal and external customers and stakeholders and meet timely project objectives and deliverables set by the management
• Continuously engage with external and internal customer/stakeholders proactively for commitments
• Provides technical support to business units on matters relating to system functionality and configuration concerns. Includes; Technical Query support, troubleshooting recommendations, practical training and guidance.
• Ensures consistent standards and processes, and documentation methods are used in the system project deliverables
• Review applicability of the system upgrade releases and validates if applicable to the existing process. Coordinates proposal to respective team to identify gaps, change impact per BU, system upgrade project plan and implementation
• To manage system customization (if any), coordinates implementation to involved Team.
• To work actively with Sales/Finance and other business units to ensure compliance management and manage the quality of data generated by the system
• Analyses the efficiency of existing practice and processes
• Assists and monitor Data Migration plans and activities. And to help in identifying corrective approach for existing data.
• Supports and monitors UAT activities
• Establishes standard process and practice
• Analyze systems User access rights/roles. Documents all request and approvals.
• Responsible to spearhead Systems BSP assessment, revision and distribution
• Systems overall training requirements management
• Ensure all users are informed with the new updates to be able to optimize system usage
• Identify areas of improvement and creating process improvement
• Gathers information from systems, analyses and time requirements and prepare documentation to change
• Test, Implements and documents
• Coordinates systems interfaces issues to other systems such as but not limited to Acon, Salog and others. Ensures that issues are monitored & coordinated to related Business units or system proponents.
• Writes specification and creates appropriate documentation
• Assists in resolving production problems
• Supports business development process in areas of tender analysis, solution design, costing/pricing and service offering
• Ensure efficient operations and continuous operations optimization by implementing standard processes in line with corporate guidelines and targets
• Performs and carry out other duties that superiors may assign.
• Creates project implementation plan and onboarding.
• Review business awards together with the account owner + analyze down trending/lost customers to initiate reactivation drives
• Create implementation plans, mobilizing the implementation core team (if necessary).
• Ensure the setup of required customer master data across all KN systems + provide Welcome Package.
• Perform SOP/onboarding familiarization, training to internal stakeholders + share relevant information to overseas colleagues
• Conduct handover meetings to share the SOP with the customer + introduce the customer to the Customer Care contact who will manage all operational matters.

Project Manager - ePLDT

(2021-02 - 2021-06)

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs

Supervisor Maintenance Reviews and Data Management System - Cebu Air Inc

(2016-04 - 2020-08)

• Manage and maintain the aircraft historical data iaw CAAP regulatory requirements for retention and safekeeping of aircraft documentation.
• Maintains the integrity of maintenance database through proper maintenance review and validation of technical data received from MRO.
• Ensure any additional storage requirements of Lessors are adhered to.
• Filing and archiving of all original and electronic documentation iaw Company Procedures.
• Assist Fleet Supervisors as required to maintain an up to date database of aircraft technical records
• Provides data/documents/reports as required in support of FTM/Lessors.
• Manages the daily operational requirements for maintaining/accessing the Document Management System (DMS) database
• Assist Technical Records Specialist in disposal of obsolete aircraft maintenance records in accordance with existing records keeping policies and procedures.
• Comply with all applicable business and industry specific legislative/regulatory requirements.
• Actively ensure the safety and security of all people, assets, systems and procedures engaged in or associated with own area of responsibility or otherwise under own control or influence
• Provide support to peers in reinforcing high standards with regard to performance, safety, customer service and adherence to company values
• Manages the Team’s performance by submitting and preparing the Performance Appraisal (PA) on time
• Manages the Team roster on a regular basis.
• To actively participate in CEB SMS by ensuring that highest reasonable level of safety performance is achieved by complying with all applicable safety and security laws, regulation and standards and by reporting all accidents, incidents and hazards. To ensure the unit’s adherence to Company’s rules and regulations.
• Participate actively in CEB SMS. Refer to CEB MCM 5.30.40.40 for Safety Accountabilities, Authorities and Responsibilities

Supervisor Technical Records - Cebu Air Inc

(2016-04 - 2020-08)

• Supervise Technical Records Officer in the daily performance.
• Ensure Initial and continuous training of Technical Records Officer.
• Prepare and assist Manager – Configuration Management in producing monthly management reports as requested.
• Report and resolve aircraft documentation, technical or other problem involving Engineering Operation process/services.
• Ensuring continuous airworthiness review on all aircraft document
• Ensuring continuous accuracy of the active files, binders, packages, and boxes as well assists electronic copy in the computer system/database
• Manage, review and oversees Hard time, Airworthiness Directives, Service Bulletin Summaries and other applicable technical and operational documentation.
• Assign and manages the production of Life Limited Part Summaries and release certificates reviews process to ensure correct availability of back to birth records for Continuous Airworthiness
• Assign and performs complete engine and aircraft repair review insuring work scope requirements are satisfied, dirty finger print documents are audited and all supporting documents are received.
• Preparation and Management of AD/SB/LLP Compliance Statements.
• Oversees the coordination, preparation and shipment of records packages to new operator, including transfer of aircraft to contracted archiving facilities.
• Researches records through contact with OEM’s, repair facilities and previous owner/operator in obtaining life limited part trace and complete operational and technical engine and aircraft documentation.
• Manages and tracks the scanning process of all aircraft records.
• Preparation and management of fleet status and end of the month reports
• Provides data/documents/reports as required in support of FTM/Lessors.
• Ensuring the correct compilation of all aircraft records, timely updates of respective Filing Chart, and monitors the retention and disposal process in accordance with the existing procedure.
• Ensure all original aircraft records are securely stored.
• Actively ensure the safety and security of all people, assets, systems and procedures engaged in or associated with own area of responsibility or otherwise under own control or influence.
• Provide support to peers in reinforcing high standards with regard to performance, safety, customer service and adherence to company values.
• To actively participate in CEB SMS by ensuring that highest reasonable level of safety performance is achieved by complying with all applicable safety and security laws, regulation and standards and by reporting all accidents, incidents and hazards. To ensure the unit’s adherence to Company’s rules and regulations.
• Communicate with the Original Equipment Manufacturer (OEM), repair facilities and previous aircraft/component owner/operator.
• Answering technical question, obtaining technical data and supplied required documentation for aircraft post-sale/post-lease
• Performs technical research in support of projects, audits and investigation.
• Manage and permits aircraft records disposal.
• Approve aircraft documents summaries or statement as required
• Represent the section during audits by the regulatory, aircraft lessor and internal/external audits including AQS/ISO.
• Comply with applicable business and industry specific legislative/regulatory requirements.
• Submit recommendation and report to QAED on matters affecting the operation and efficiency of the sections

Shift Supervisor; Sr Maintenance Data Management Officer - Jetstar Airways – Aviation Concepts Logistics

(2010-10 - 2016-04)

• Maintains the integrity of Jetstar’s aircraft maintenance database through proper, accurate and timely entry/validation of technical data received from Jetstar Melbourne Head Office and other maintenance sites/locations.
• Proactively communicates/coordinates with the Jetstar Technical Records Team through emails or calls on all matters related to handling processes involving aircraft maintenance technical data
• Holds conference meetings with Jetstar, as necessary, to discuss matters with regard to the operations.
• Assesses and interprets the JQ technical documents prior to entry in the database
• Ensures that the aircraft maintenance data logs are entered and processed by the Team in a timely and accurate manner by conducting daily audits.
• Accurately validates the accuracy of data entries of Engineers of technical logs vis-à-vis Trax database.
• Collates and then reports to Jetstar all issues with regard to accuracy.
• Coordinates with Jetstar Technical Publication for R&I notifications.
• Maintains accurate, complete and updated version of R&I Publication Manuals
• Archive Technical documents such as Flight Log, Technical Log, and Cabin condition log in Trim
• Prepares daily, weekly & monthly report.
• OB ASSIGNMENT: MELBOURNE, AUSTRALIA — HEAD OFFICE – JETSTAR AIRWAYS
• Performs Flight Hours analysis (PAGN).
• Receives checks and screens all maintenance documentations (i.e. Defer Logs, Technical Logs and Cabin Condition Log, W/O etc.)
• Performs Technical documents in the following priority: MELs; Rotable Part/Component Changes; DWLs; CDLs; NASIs; IFV; WIP; CCLs
• Liaise with Manila about Flight Logs entry from the previous day’s Flight Logs into TRAX and validate in accordance with Flight Hours in TRAX.
• Load all un-entered A320/A321 data into TRAX from the following and stamp and file: Flight Logs; Technical Logs (MEL, Rotable, DWL, CDL, IFV, NASI, WIP); Cabin Condition Logs
• Sorting Flight Logs, Technical Logs and Cabin Condition Logs from the previous night in preparation for data entry: By aircraft registration In numerical order As “closed” As “active”
• Performs component change in TRAX with approval and instructions from the Technical specialist (System)
• Ensure MCC Dashboard Technical Log Book sequence is updated and periodic inspection is performed.
• Validates Technical Logs and Cabin Condition Logs entered by Manila.
• Provide support in solving the Problem Logs
• Coordinate with Maintenance Control and Maintenance Planning.
• Files documents, such as Flight Log, Flight Technical Log, Technical Logs and Cabin Condition Logs .

TRAX M&E Administrator - PAL Express

(2008-12 - 2010-09)

• Performs planning and monitoring and coordination of Trax modules and system enhancements implementation activities.
• Prepares functional specifications of Trax system enhancements in accordance with users requirements
• Conducts the full testing of Trax functionalities and enhancements before implementation and prepares the necessary transaction guides and procedures for users.
• Prepares functional specifications of applicable computerized systems
• Prepares flowcharts, procedures and training manuals in preparation to Trax system implementation.
• Resolves problem reports as raised by the users and performs proper liason between APC and LTP.
• Reports to LTP any bugs or system problem and implements fixes as recommended by LTP and in coordination with Trax and section.
• Prepares tests and implements reports from Trax as specified by users
• Plan, organizes, sets priorities and institutes control in the implementation of the computerized system.
• Assist users in the implementation of the computerized systems.
• Analyzed, evaluates and solves problems in order to ensure smooth workflow process and the attainment of system implementation commitments.
• Performs other related duties as maybe directed by the VP-M&E and MGR.-TSD.

Technical Librarian - PAL Express

(2010-04 - 2010-09)

• Maintain accurate, complete and updated versions of all technical manuals, publications and other related literatures and documents
• Documents properly receipt of technical manuals/publication (thru TRAX and other manual processes).
• Properly inserts revisions, files or distributes received technical manuals/publications.
• Files documents, such as correspondence with manufacturers or vendors and other files related to Technical Library.
• Provides assistance to manual users in locating materials and requirements for their requirement.
• Types/encodes materials such as data, correspondence, reports or other miscellaneous materials.
• Performs Quarterly Surveillance Report in APC Cebu - hub.
• Coordinates with PAL Technical Publications’ Technical Librarian.
• Performs a variety of miscellaneous clerical duties that may be assigned by Manager – Quality Assurance Division

Reliability Analyst - PAL Express

(2010-02 - 2010-04)

• Collects the following data for review and statistical analysis: Aircraft component removals; Unscheduled maintenance; Compliance of scheduled maintenance tasks; Changes to scheduled maintenance frequency; Flight disruptions, delays, and cancellations; Aircraft defect reports and corresponding corrective actions; Shop findings of removed components
• Compute the rates of the following: Dispatch rates; System rates; Component removals rates; Power plant rates; Structure rates
• Assist in computing, monitoring and revising Upper Control Limits.
• Prepares statistical and performance data for supporting time extensions, time limit changes or maintenance process changes
• Provide support in issues Alert Notices with investigations and recommendations on adverse trends and technical incidents experienced during operation
• Prepares and distributes monthly reports and displays, RCB Meeting agenda and distributes Minutes of the RCB meeting.
• Performs other related duties as maybe directed by the VP-M&E and MGR.-TSD.

Bachelor of Science - Computer Science - Adamson University (2002-06 - 2006-03)

Secondary - Las Piñas East National High School (2002)

Primary - St. Joseph’s Academy (1998)