Advisory Manager – Salesforce and Pipeline Management at PricewaterhouseCoopers (PwC), South East Asia Consulting (2022-01 – 2024-12)
- Delivered analytics and transformation support for financial services clients, including banking and payments organisations
- Built and maintained revenue and pipeline reporting frameworks, improving transparency into deal conversion and financial performance
- Provided executive-level insights to senior stakeholders, supporting strategic decisions across financial services portfolios
- Performed root cause analysis on revenue leakage and process inefficiencies, driving improvements in reporting accuracy and governance
- Developed dashboards to monitor financial performance, operational KPIs, and client profitability
- Supported process improvement initiatives aligned with risk and control frameworks
Independent Management Consultant at Independent Management Consultant (Freelance) (2018-09 – 2021-12)
- Delivered end-to-end consulting engagements for startup technology firms
- Provided advisory on business strategy, process optimisation, and data analysis
- Identified growth opportunities and operational improvements through structured problem-solving and analysis
Independent Management Consultant at Independent Management Consultant (Freelance) (2013-08 – 2014-12)
- Delivered end-to-end consulting engagements for startup technology firms
- Provided advisory on business strategy, process optimisation, and data analysis
- Identified growth opportunities and operational improvements through structured problem-solving and analysis
Performance Analyst – Process Performance & Analysis at Telstra (Operations & Process Engineering) (2015-01 – 2018-08)
- Analysed end-to-end operational workflows, identifying inefficiencies and improving transaction processing performance
- Delivered data-driven insights on service performance, enabling proactive issue resolution and operational optimisation
- Applied trend and predictive analysis to reduce exceptions and improve process reliability
- Supported compliance and control initiatives, reducing operational errors and enhancing service delivery quality
Associate – P&L Control & Trade Validation at Deutsche Bank Group (Global Markets – Rates Trading) (2013-03 – 2013-07)
- Produced and validated daily P&L reporting for trading desks, ensuring completeness and accuracy
- Executed trade-to-book controls, ensuring proper capture and validation of financial transactions
- Partnered with Front Office and Operations to resolve trade discrepancies and booking issues
- Strengthened financial controls and reconciliation processes across trading activities
Senior FX Analyst – Finance & Business Management at JPMorgan (2008-12 – 2013-03)
- Managed reporting and analytics for FX payments, ACH transactions, and treasury operations
- Investigated and resolved payment exceptions, settlement breaks, and data discrepancies in coordination with global teams
- Delivered insights on transaction trends, volumes, and anomalies, supporting operational decision-making
- Ensured compliance with risk and control policies, including reconciliation and issue resolution protocols
- Supported system migrations and process enhancements impacting payments and FX operations
- Improved exception resolution turnaround time through enhanced data analysis and stakeholder coordination
- Recognised for strong risk awareness, control discipline, and client service excellence
- Multiple awards for analytics, operational improvements, and high performance
