Steffie Santos

I am eager to embrace a challenging career that allows for growth through honesty, loyalty, and exceptional performance. My goal is to leverage my extensive experience, knowledge, and skills to generate tangible value for an organization. As a committed team player, I thrive in dynamic work environments that are geared towards fostering business growth through outstanding value and service.

I aspire to contribute to a reputable organization that not only offers a path for steady career advancement but also ensures job satisfaction and the opportunity to play a pivotal role in the organization's success.

HIGH SCHOOL TEACHER - Jose Rizal Institute (Orani) - Orani, Bataan, Philippines

(2019-05 - 2022-05)

• Delivered comprehensive English instruction to junior and senior high school students
• Appointed as Class Adviser for Grade 12, overseeing academic and personal development
• Developed and implemented lesson plans as well as assessment techniques to measure student progress

ASSISTANT RESTAURANT MANAGER - Jollibee Foods Corporation

(2014-11 - 2017-08)

• Managed daily store operations, including opening/closing procedures, inventory and cash control to ensure excellence in service, people and management
• Managed the branch's marketing initiatives to drive business growth and brand recognition
• Executed HR responsibilities, including talent acquisition, team recruitment and payroll
• Developed and monitored food cost controls, labor management and scheduling

CUSTOMER SERVICE REPRESENTATIVE - NCO

(2009-03 - 2009-09)

• Managed XBOX account inquiries, providing expert troubleshooting for console issues
• Coordinated repair services for defective gaming systems to ensure customer satisfaction
• Assisted clients with seamless internet connectivity for their Xbox live experiences

BACHELOR IN ELEMENTARY EDUCATION - Elementary Education - Tomas Del Rosario College (2013)

BACHELOR IN SECONDARY EDUCATION - Secondary Education - APCAS (2007)

SECONDARY - Jose Rizal Institute Orani (2005)

ELEMENTARY - Orani North Elementary School (2001)