Store Manager at Robinsons Supermarket Corporation (2023-03 – Present)
Oversees overall retail operations to ensure efficient store performance, strong sales execution, and compliance with company standards. Responsible for managing day-to-day operations, optimizing processes, and ensuring smooth coordination across all retail functions.
- Lead and supervise store operations to achieve sales and service targets.
- Monitor operational performance, budgets, and expenses.
- Ensure compliance with company policies, procedures, and government regulations.
- Oversee store administration, reporting, and documentation accuracy.
- Coordinate with cross-functional teams to support operational needs.
- Implement standard operating procedures to drive efficiency and consistency.
- Maintain high standards of customer service, merchandising, and store presentation.
- Drive initiatives for cost control, loss prevention, and process improvement.
- Responsible for the overall management of a store, including sales, profitability, customer service, and team leadership.
- Ensure the store meets sales targets, implements company policies, and addresses customer complaints
Restaurant Manager at Shakey's Philippines, Jaro Branch (SPL Foods Venture Corp) (2021-03 – 2023-02)
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Participate at local food events
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintaining inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
Customer Service Relation Officer at Legato Health Technologies (Anthem) (2020-08 – 2021-03)
Resigned
- Handling CA, CO, NV States
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
- Seeks, understands, and responds to the needs and expectations of internal and external customers.
- Required to meet department goals.
Career Development Consultant Manager at BMB International Education Services Inc. (2019-10 – 2020-05)
Resigned
- Directly reporting to International CEO in Canada
- Maintain current business relationships among its existing clients and candidates
- Generate new accounts and formally finalized applicants contracts.
- Conduct educational and employment presentation locally and nationally
- Generates leads through various programs such as establishments of partnership with government agencies, review centers, social media campaigns, public and private employment organizations etc.
- Learn each course and school requirements and benefits to successfully guide applicants on the most appropriate educational opportunity which will lead to their long term success.
- Transforms leads into successful sales
- Follow up leads on a timely manner through phone, email and face to face meetings
- Negotiates terms and conditions of services with applicants
- Assist in the completion of candidate documents for gaining Offer Letter or VISA
- Ensure smooth process of application and deployment of candidates
Licence Financial Advisor at Manulife Philippines, Iloilo Branch (2015-07 – Present)
- Strong negotiation skills and ability to deal with customers in challenging situations.
- Helping people plan their most significant financial decisions in life and provide excellent solutions with high level of professionalism and maintain confidentiality.
- Looking for clients, set appointment and closing cases providing the most appropriate product designed for the client needs and goals
- Mentoring and training my team and provide support especially in building their career path and sales production
Restaurant General Manager at KFC Restaurant, SM Iloilo (2012-01 – 2015-07)
Resigned
- Over all in-charge restaurant operations. Performing the responsibility of Restaurant General Manager.
- Managing P&L of the store
- Responsible for the attainment of BSC (balance Score Card) targets on sales, profit, customer and people
- Strict compliance of Government Safety and Security Regulation Permits and Licences
- Crew Competence and Discipline of management team and team members
- In-charge in hiring of team members
- Over all in-charge of training and development of management team and team member
- Responsible in making budgets for next year targets
- Over all in-charge in planning, making and implementing projects to hit the yearly targets.
Junior Assistant Restaurant Manager at KFC Restaurant, SM Iloilo (2009-02 – 2011-12)
- In charge in Labor Management, Sales effectiveness through Speedy Delivery Service and Smarty Party, Equipment Maintenance and Calibration, Timely submission of reports and Implementation of Costumer Mania Programs in the restaurant, Reconcile store IS.
- Consistently hitting labor targets through innovative programs in improving speed of service and hitting targets of TPMH (target per man hour).
- The store rank #8 in BSC (Balance Score Card) out of 196 stores in the whole Philippines year to date 2009 and consistently on top out 216 stores rank #7 year 2010.
Assistant Restaurant Manager at KFC Restaurant, SM Iloilo (2008-05 – 2009-01)
- Knowledgeable of restaurant team members function and can handle a solo shift duties with Accountability, Responsibility, and Authority.
- Knowledgeable and in charge of utilities cost control such as water, electricity, telephone and kitchen fuel.
- In-charge in Breakages and losses, administration reports and good housekeeping
On the Job Trainee at Land Bank of the Philippines Iloilo (2007-10 – 2008-02)
- I have been assigned to loans department, Counter checking signatures, Verify files vs. old transaction, Filing, and other office work related
Grant in Aid Scholar at University of San Agustin (2003-10 – 2008-04)
Assign in Biology laboratory
- preparing student's request on their laboratory requests like Slides, Specimens, models, etc.
- Assisting Teachers in preparing practical exams and proctor during students exams
- Inventory slides and laboratory models and specimen
