Stephanie Templado

Proactive and highly organized Virtual Assistant with strong experience supporting executives, managing administrative operations, and conducting detailed online research. Skilled in digital file management, document preparation, customer service, spreadsheet organization, and project tracking. Recognized for delivering consistent, high-quality results with accuracy, professionalism, and confidentiality.

Adept at using Google Workspace, Microsoft Office, and productivity tools to streamline workflows. Committed to providing dependable support to help teams operate efficiently and focus on business growth.

Virtual Assistant / Administrative Assistant at Freelance (2019-01 – Present)

• Managed incoming and outgoing emails, sorted messages, responded to inquiries, and maintained subscription lists.
• Created and scheduled social media content, monitored account activity, and engaged with followers to increase visibility and audience interaction.
• Assisted with marketing initiatives, including content creation, SEO optimization, and oversight of digital advertising campaigns.
• Supported project management by organizing workflows, coordinating with team members, and ensuring smooth execution of ongoing tasks.
• Conducted online research, gathered data, and prepared detailed reports and summaries to assist in business decision-making.
• Scheduled appointments, set reminders, organized meetings, and maintained an updated calendar to ensure efficient time management.

Loan Serving Officer at First TruBank Inc. (2025-01 – Present)

• Evaluated and processed loan applications with accuracy and policy compliance, communicated with clients and internal teams regarding requirements and status updates, maintained organized loan records and documentation for management review, and ensured accurate tracking of financial transactions, receipts, and statement

Social Media Manager | Virtual Assistant (2024-01 – Present)

• Managed social media content creation, scheduling, and audience engagement to strengthen brand presence and increase visibility across platforms.
• Provided virtual administrative support by handling email communication, organizing digital files, coordinating schedules, and preparing documents.
• Assisted with marketing initiatives, online research, and project workflows to ensure smooth daily operations and support overall business growth.

Customer Service Representative (2024-01 – Present)

• Handled customer inquiries, service requests, and sales transactions while maintaining accurate customer records, orders, and account information.
• Supported multiple client accounts in the telecommunications and electric power industries, demonstrating strong adaptability and professionalism.

Full Time Virtual Assistant (2022-01 – 2023-01)

• Handled comprehensive administrative, research, and marketing support to enhance executive efficiency and team operations.
• Managed communications, schedules, and documentation while conducting market and client research to support business growth.
• Also coordinated social media management, SEO, and advertising initiatives, ensuring smooth collaboration between clients and internal teams through effective communication and project support.

Online English Language Educator at Preply Inc. (2023-01 – 2024-01)

• Delivered personalized online English lessons through Preply's virtual platform, using digital tools to conduct engaging language activities, communicate professionally with students and parents, manage class schedules, and provide consistent feedback that supported measurable learning progress.

BACHELORS DEGREE ( A LICENSED PROFESSIONAL TEACHER)