Stuart adam Sarile

A goal oriented and result driven BPO professional with over 15 years of experience in customer support, sales, technical troubleshooting and healthcare. Brings 3 years of solid experience in the healthcare industry, including insurance verification, authorization. Has strong leadership capabilities and the ability to communicate effectively with Medical Doctors and Medical Assistants.

Known for delivering high-quality service, resolving complex issues, and maintaining strong client and patient relationships

SENIOR ASSOCIATE - R1 RCM

(2023-02)

• Performed insurance verification to ensure accuracy of patient coverage and benefits
• team lead for pre-registration team, ensuring efficient and accurate patient data processing
• Managed authorization follow-ups (auth chase) to secure timely approvals from insurance providers
• Communicated directly with Medical Doctors and Medical Assistants regarding patient cases, insurance status and auth requirements
• Coordinated with insurance companies to resolve coverage, eligibility, and authorization concerns
• Collaborated closely with onshore partners and leadership teams to discuss process updates, root cause analysis for certain feedback and improvements.
• Served as Team Point of Contact (POC) for training, onboarding for new hires and development initiatives

Technical Support Level 2 – Verizon Wireless - Afni Philippines

(2018-04 - 2023-02)

• Provided advanced troubleshooting for mobile phone issues
• Handled escalations and complex technical concerns
• Assisted customers with network, device, and service-related problems
• Team Lead

Technical Support – Verizon Fios - Teletech Holdings Inc.

(2016-08 - 2018-01)

• Supported home internet, cable TV, and phone services
• Diagnosed and resolved customer technical issues

Health Advisor - UnitedHealth Group (Optum)

(2015-09 - 2016-06)

• Assisted customers with coverage and benefits inquiries
• Processed claims and handled billing concerns

Technical Support – AT&T U-verse - Teleperformance Inc.

(2014-09 - 2015-09)

• Provided troubleshooting for internet, TV, and phone services
• Delivered customer-focused technical support

Inbound Sales Representative - Sykes Asia Inc.

(2010-12 - 2013-09)

• Managed flight and hotel reservations
• Delivered sales support and customer service

Diploma - Information Technology - STI College Fairview (2008 - 2011)

Bachelor of Science - Nursing - Our Lady of Fatima University (2005 - 2008)