Sujittra Sriphet

Customer-oriented professional with over 5 years of experience in customer service, sales, and store operations. Proven ability to handle customer inquiries, resolve complaints effectively through direct communication and phone calls, and maintain high customer satisfaction scores. Strong problem-solving skills, highly adaptable under pressure, and quick to learn new systems.

Seeking to leverage my background in service excellence and conflict resolution as a Sales/Advisor to deliver exceptional support and value for our clients.

Store Manager - Rocks Pc Co., Ltd.

(2021-09 - 2026-06)

• Manage daily store operations and lead a team of 6 staff, ensuring excellent customer service and resolving escalated customer issues.
• Drive sales performance to meet monthly targets of 1.2 million THB and 15 million THB annually, consistently achieving quarterly KPIs.
• Maintain strict operational standards, achieving a 90.25% QSC (Quality, Service, Cleanliness) score and a 95% Mystery Shopper rating.
• Handle inbound and outbound follow-up calls with customers to address negative experiences, successfully turning complaints into positive resolutions.
• Act as a Pilot Store Service for the region, setting best practices and service guidelines for other branches.
• Control and manage Cost of Labor (COL) effectively while maintaining high service quality.

Service and Cashier - Khaopun Edo Co., Ltd.

(2019-01 - 2021-07)

• Welcomed customers and provided attentive service to ensure a positive and welcoming environment.
• Proactively handled customer complaints, identifying root causes and recommending improvements to prevent recurring issues.
• Conducted follow-up calls with customers to ensure their concerns were fully resolved and to maintain customer loyalty.
• Managed cash register duties accurately and efficiently using POS systems.

Product Consultant - Thesis International Co., Ltd.

(2018-07 - 2019-01)

• Promoted Beverly Hills Polo Club products, providing tailored recommendations based on customer needs and preferences.
• Delivered proactive customer service to build brand trust and increase daily sales volume.

Vocational Certificate - Business Computer - North Eastern Technological College (2015 - 2018)