Thaliah Pring

A BSBA Marketing Management student seeking an OJT opportunity to apply academic knowledge and practical experience in social media marketing, content creation, promotional posting, and customer engagement gained from managing a piercing business since 2021. Eager to develop professional marketing skills, gain industry experience, and contribute to the company's marketing initiatives and business growth.

Owner and Piercing Artist at Talya Pierce (2021 – Present)

• Assisted customers with piercing inquiries, jewelry selection, and service recommendations.
• Performed ear and body piercings while maintaining proper hygiene and safety practices.
• Managed customer bookings, appointments, and service transactions.
• Promoted services through social media and customer engagement.
• Handled inventory, business operations, and customer concerns.

Technical Support Representative at Concentrix (2026-01 – 2026-09)

• Assisted customers with telecommunications and technical concerns.
• Troubleshot service, device, and connectivity issues through clear step-by-step guidance.
• Handled billing, payment, and sales inquiries while maintaining professional customer service.
• Assisted customers with scheduling and setting up appointments according to their needs.
• Identified customer concerns and provided appropriate solutions in a fast-paced support environment.
• Developed strong communication, problem-solving, and customer service skills.

Customer Service Representative — Contractual at Alorica (2025-08 – 2025-12)

• Handled inbound and outbound customer calls, providing clear and efficient assistance.
• Managed real-time chat support and addressed customer inquiries and concerns promptly.
• Processed customer emails with accuracy and professionalism.
• Provided solutions to customer concerns while maintaining a positive service experience.
• Followed company guidelines and met performance metrics throughout the contract period.

Secretary & Accountant at SVD-PHC Mission Corporation (2024-12 – 2025-04)

• Managed schedules, appointments, and internal activity coordination.
• Maintained daily inventory records of supplies and goods.
• Prepared weekly and monthly income statements, payables, and other financial records.
• Edited, formatted, and released official communications and reports.
• Assisted with operational updates across departments and supported small business operations.

BSBA in Marketing Management – University of the Manila (2022 – 2024)

Senior High School in General Academic Strand (GAS) – Timoteo Paez Integrated School (2019 – 2022)