Thea Lorca

To obtain a position with a company that provides opportunities for learning, professional growth, and career development, where I can apply my skills, learn new technologies, and contribute to the success of the organization.

MEDICAL BILLING REPRESENTATIVE - GLOBAL HEALTHCARE RESOURCES - General Maxilum Ave., Cebu City, Cebu, Philippines

(2025-07 - 2026-06)

• Verified patient insurance eligibility, benefits, and coverage prior to claim submission.
• Processed insurance claims, corrected billing errors, and resolved claim rejections and denials.
• Followed up on unpaid, pending, and denied claims to ensure timely reimbursement.
• Maintained accurate documentation of retrieval activities and updated records in company databases.

MEDICAL RECORDS RETRIEVAL REPRESENTATIVE - COTIVITI - 1 Nito Tower Archbishop Reyes Ave., Cebu City, Cebu, Philippines

(2023-07 - 2025-05)

• Contacted healthcare providers, hospitals, and medical facilities to request and retrieve patient medical records.
• Tracked and monitored medical record requests to ensure timely completion and follow-up.
• Reviewed medical records for completeness and accuracy before submission.

ADVISOR 1, CUSTOMER SERVICE REPRESENTATIVE - HIGHMARK INSURANCE, CONCENTRIX - The Link Bldg. I.T Park, Cebu City, Cebu, Philippines

(2022-12 - 2023-04)

• Responded to inbound calls from healthcare providers regarding insurance benefits, eligibility, claims status, prior authorizations.
• Verified member eligibility, coverage, and benefits using company systems.

GRAPHIC DESIGNER

(2015 - 2020)

Freelance Graphic Designer

BACHELOR OF SCIENCE - OPTOMETRY - CEBU DOCTOR'S UNIVERSITY (2014 - 2020)

SECONDARY - La Salle University Integrated School (2010 - 2014)

PRIMARY - Ozamiz City Seventh Day Adventist Elementary School (2004 - 2010)