Theia Jhericka Guzman

A motivated and adaptable person with hand-on skills in hospitality and tourism sector, focusing on customer service and guest relations. Committed to delivering excellent service by applying effective time management and teamwork to enhance guest satisfaction.

Intern Housekeeping- Public Area - Okada Manila - Paranaque, Metro Manila Philippines

(2025-06 - 2025-09)

• Enhanced guest satisfaction by contributing to a high-quality service environment, ensuring the guest needs were promptly addressed.
• Developed attention to detail and time management skills in a fast-paced setting, effectively balance multiple responsibilities.
• Cultivated strong communication and interpersonal skills by engaging with guest, workmates, and supervisors, boosting overall customer experience.

Work Immersion - Baguio Flower Festival Foundation Inc. - Baguio City, Philippines

(2025-02 - 2025-02)

• Demonstrated teamwork by assisting in the setup and execution of various festival activities, engaging visitor experience.
• Improved organizational skills by participating in the planning and scheduling of festival events and activities.
• Supported event operations and hospitality services, managing crowds while ensuring a welcoming atmosphere for participants.

Bachelor of Science - Tourism Management- Major in Travel Industry Management - University of the Cordilleras (2022 - 2025)