Inside Sales Specialist, Freelance at EMBLEM ATHLETIC (2025-01 – 2026-09)
- Helped reduce store-launch turnaround from a typical 1-2 weeks to 2-3 business days by coordinating follow-up and design approvals across 200+ sales pipeline opportunities.
- Contributed to pipeline development, customer engagement, and lead-nurture activity within a sales organization that generated $1.19M+ in total company sales during 2025. Was able to hit $683,519.19 total sales Q1 to Q3 2026.
- Maintained accurate activity, follow-up, stage, and opportunity records in HubSpot and Salesforce, giving Sales, Marketing, and Operations shared visibility into customer requirements and next steps.
- Coordinated multi-channel re-engagement workflows across email, SMS, and voicemail to sustain momentum across new, aging, and dormant opportunities.
Online Business Manager, Freelance at FREEUP (2018-02 – Present)
- Supported 50+ client engagements over time through flexible remote work, organizing business setup, priorities, project plans, calendars, communications, and administrative workflows.
- Built and maintained operating systems in Asana, ClickUp, Google Workspace, and Microsoft 365 across automation, sales, customer support, email, and day-to-day business operations.
- Coordinated projects from planning through delivery, connecting internal contributors, deadlines, and deliverables across changing priorities.
Assistant Project Manager at ACTIONPAQ (2023-01 – 2024-11)
- Streamlined supplier, inventory, and internal documentation workflows, reducing procurement and delivery-delay timeframes by approximately 35% while helping protect strict project timelines.
- Coordinated sourcing, vendor communication, inventory information, and delivery requirements to maintain operational continuity and informed procurement decisions.
- Centralized cross-functional updates and records, improving the flow of information between project stakeholders and operational teams.
Client Success Manager at YLOPO (2021-08 – 2022-08)
- Managed 100+ customer accounts over tenure, including an active portfolio representing approximately $950K in ARR; advanced onboarding, product adoption, and renewal readiness through tailored client guidance and support.
- Supported net revenue retention through proactive renewal planning, churn-risk management, upgrade and expansion opportunities, and coordinated resolution of escalated customer concerns.
Senior Account Coordinator at YLOPO (2020-02 – 2021-08)
Promoted to CSM
- Coordinated client campaigns, deliverables, account records, and issue resolution to maintain alignment with agreed timelines and business objectives.
- Partnered with Sales, Marketing, and Product on account strategies, client training, performance tracking, and expansion opportunities.
Sales Development Representative, Part-Time at KEEPTRUCKIN (2018-04 – 2019-07)
- Delivered 300+ multi-channel touchpoints weekly through structured outreach sequences, generating 12+ completed demos monthly while keeping fleet-manager no-show rates below 10%.
- Qualified high-value commercial fleet opportunities with a 90%+ acceptance rate by uncovering operational bottlenecks and tailoring discovery conversations to safety, efficiency, and performance needs.
Technical Support Specialist - HP Hewlett Packard at Convergys (2016-12 – 2018-03)
- Achieved 85%+ first-call resolution and 95%+ CSAT and QA while resolving complex hardware and software issues within acceptable AHT target; generated 15%+ conversion on care-plan renewals, upgrades, and accessory recommendations.
Customer Support Specialist - AT&T at Convergys (2013-01 – 2016-12)
Promoted to Lateral Transfer
- Maintained credit-processing errors below 1%, achieved 86%+ first-contact resolution and 95%+ CSAT, and completed billing adjustments within AHT target while proactively addressing churn-risk accounts.
Logistics Coordinator at FedEx (2009-11 – 2012-10)
- Maintained 92%+ on-time dispatch and 99% inventory record accuracy while coordinating shipment status, manifests, vendor communication, and delivery monitoring; resolved route and vendor disruptions within a 1-2 hour SLA.
