Tinetine Louiese

Seeking a challenging role where I can apply my skills in customer service, communication, and problem-solving to support organizational goals, deliver exceptional service, and contribute to long-term success

Virtual Assistant | Social Media Handler - LinkedIn Corporation

(2021-11 - 2022-09)

• Manage and optimize daily social media presence across LinkedIn, Facebook, Twitter, Instagram, and TikTok, tailoring content to each platform to maximize engagement.

Call Center Representative

(2023-01 - 2023-06)

Customer Care Account - American Home Shield

(2023-01 - 2023-06)

• Handled high-volume inbound and outbound calls, providing timely support and resolution.
• Scheduled technician appointments and coordinated service follow-ups.
• Conducted diagnosis follow-ups to ensure issues were fully resolved.
• Implemented effective customer retention strategies, successfully saving accounts and preventing subscription cancellations.

Technical Account - Comcast

(2023-09 - 2024-02)

• Delivered customer support through non-voice channels (E-Chat), ensuring timely and accurate assistance.
• Scheduled technician appointments and coordinated service requests.
• Troubleshot internet, cable, and landline issues, providing effective solutions to restore service.
• Applied customer retention strategies to prevent subscription cancellations and save accounts.
• Responded to billing inquiries, clearly explaining monthly statements and past-due balances.
• Assisted with plan changes for internet and cable services based on customer needs.
• Promoted and sold mobile lines to customers, contributing to sales growth.

Health Care Account Representative Patient Account (Billing)

(2024-05 - 2025-08)

• Process patient payments via cash, credit, check, and electronic methods.
• Accurately post payments and reconcile patient and insurance accounts.
• Monitor and follow up on unpaid balances and denied claims to ensure timely resolution.
• Clearly explain medical bills, insurance benefits, and patient responsibilities.
• Assist patients in setting up payment plans or applying for financial assistance programs.
• Address billing inquiries, resolve disputes, and provide compassionate support to patients.
• Investigate insurance claim denials and underpayments to identify root causes.
• Prepare and submit appeals, corrected claims, and supporting documentation to payers.
• Collaborate with insurance representatives to resolve discrepancies and secure appropriate reimbursement.
• Ensure compliance with HIPAA and all applicable billing and healthcare regulations.
• Maintain accurate and up-to-date patient account and billing records.
• Generate and analyze reports on billing activity, collections, and outstanding balances to support financial decision-making.

Dipolog Pilot Demonstration School (2003 - 2009)

Dipolog Medical Center College Foundation (2009 - 2014)

Dipolog Medical Center College Foundation (2014 - 2019)