Virtual Assistant | Social Media Handler - LinkedIn Corporation
(2021-11 - 2022-09)
- Manage and optimize daily social media presence across LinkedIn, Facebook, Twitter, Instagram, and TikTok, tailoring content to each platform to maximize engagement.
Call Center Representative
(2023-01 - 2023-06)
Customer Care Account - American Home Shield
(2023-01 - 2023-06)
- Handled high-volume inbound and outbound calls, providing timely support and resolution.
- Scheduled technician appointments and coordinated service follow-ups.
- Conducted diagnosis follow-ups to ensure issues were fully resolved.
- Implemented effective customer retention strategies, successfully saving accounts and preventing subscription cancellations.
Technical Account - Comcast
(2023-09 - 2024-02)
- Delivered customer support through non-voice channels (E-Chat), ensuring timely and accurate assistance.
- Scheduled technician appointments and coordinated service requests.
- Troubleshot internet, cable, and landline issues, providing effective solutions to restore service.
- Applied customer retention strategies to prevent subscription cancellations and save accounts.
- Responded to billing inquiries, clearly explaining monthly statements and past-due balances.
- Assisted with plan changes for internet and cable services based on customer needs.
- Promoted and sold mobile lines to customers, contributing to sales growth.
Health Care Account Representative Patient Account (Billing)
(2024-05 - 2025-08)
- Process patient payments via cash, credit, check, and electronic methods.
- Accurately post payments and reconcile patient and insurance accounts.
- Monitor and follow up on unpaid balances and denied claims to ensure timely resolution.
- Clearly explain medical bills, insurance benefits, and patient responsibilities.
- Assist patients in setting up payment plans or applying for financial assistance programs.
- Address billing inquiries, resolve disputes, and provide compassionate support to patients.
- Investigate insurance claim denials and underpayments to identify root causes.
- Prepare and submit appeals, corrected claims, and supporting documentation to payers.
- Collaborate with insurance representatives to resolve discrepancies and secure appropriate reimbursement.
- Ensure compliance with HIPAA and all applicable billing and healthcare regulations.
- Maintain accurate and up-to-date patient account and billing records.
- Generate and analyze reports on billing activity, collections, and outstanding balances to support financial decision-making.
