Tintin Pampag

I'm an experienced customer service representative with a verifiable track record of resolving complex issues and provides customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE (US BASED- HEALTH CARE ACCOUNT) - SAGILITY

(2024-01 - 2025-01)

• Insurance Verification & Patient Eligibility
• Confirm in-network vs. out-of-network coverage's
• Provide patient financial responsibility (copays, deductibles, coinsurance).
• Provide claim status and solve claims issues.
• Verify authorization

SALES CLERK - SANFORD MARKETING CORPORATION

(2021-01 - 2023-01)

• Addressed customer service inquiries in a timely fashion
• Achieved a customer satisfaction rating of 98%
• Provided input in improving internal processes

BACHELOR OF SECONDARY EDUCATION - MAJOR IN MATHEMATICS (2023-01 - 2024-01)