User

Customer service professional with nearly 3 years of international experience in Morocco and Dubai, including Atlantis The Palm. Skilled in customer support, video editing (DaVinci Resolve & Premiere Pro), AI content creation, and administrative tasks. Fluent in Arabic, English, and French. Seeking a remote Customer Support, Video Editor, Virtual Assistant, or Data Entry role.

AI Content Creator & Video Editor at Self-Employed (Present)

• Create AI-generated videos using Kling AI with detailed prompt writing and scene descriptions.
• Edit short-form videos using DaVinci Resolve 20 and Adobe Premiere Pro.
• Produce content for Instagram and Facebook, from editing to publishing.
• Continuously learn new AI and video editing tools to improve content quality.

Waiter at Atlantis The Palm, Dubai (2023-10 – 2026-07)

• Assisted 60+ international guests daily while maintaining excellent customer service.
• Processed guest payments accurately while maintaining cash handling procedures.
• Handled customer inquiries, requests, and complaints professionally to ensure guest satisfaction.

Attendant food and beverage at The world of waves (2023-03 – 2023-06)

• Delivered food and beverages accurately while responding promptly to guest requests.
• Maintained clean and organized tables to provide a welcoming dining environment.

Bachelor's Degree in Tourism Management – National School of Business and Management (2021)

Specialized Technician Diploma in Hotel Management – Specialized Institute of Applied Technology (2020)

Literary Baccalaureate – Sidi Hsaine High School (2017)