Valerie Dimag

I'm an experienced Customer Service Associate. I'm a team player with an eye for detail, and passionate about building customer relationships. I'm dedicated and results-oriented customer service associate with 3+ years of experience in providing exceptional support and assistance. Track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction.

CUSTOMER SERVICE REPRESENTATIVE at iQor Philippines (2024-01 – Present)

CUSTOMER SERVICE REPRESENTATIVE at JDDM Call Center Services (2021-01 – 2022-12)

• Assessing customer's details and qualification
• Qualify leads and giving informations about the products

CUSTOMER SERVICE REPRESENTATIVE at Convergys Philippines (2021-01 – 2021-12)

• Assessing customer's concerns and inquiries
• Providing help and assistance to the customer
• Resolving customer's concern on the given time

SALES ASSOCIATE at Paloo Financing Inc (Cashalo) (2018-01 – 2020-12)

• Assessing customer's concerns and inquiries
• Processing customer's loans and contracts
• Track records of sales and customer's details

SALES ASSOCIATE at Home Credit Philippines (2017-01 – 2018-12)

• Assessing customer's concerns and inquiries
• Processing customer's loans and contracts
• Track records of sales and customer's details

CASHIER/SERVICE CREW at Jollibee Food Corp. (2010-01 – 2010-12)

• Taking and Assembling customer's order
• Taking and Auditing Sales on and before shifts
• Serving and givingcustomers high level of satisfaction

– Arellano University (2006-01 – 2008-12)

– Pasay City West High School (2004-01 – 2006-12)

– Jose Rizal Elementary School (1999-01 – 2004-12)