Vanessa Hernandez

Motivated HR Management graduate with strong organizational and interpersonal skills backed by practical experience in payment processing and customer relations. Adept at problem-solving, records management, and maintaining positive client experiences. Looking to apply strong administrative and leadership skills in a collaborative business environment.

Data Encoder - Southwood Mall - Binan Laguna

(2023-05 - 2023-10)

• Processed and recorded 100% of daily payment transactions into the primary accounting database with high accuracy.
• Managed high-volume data entry tasks efficiently under strict deadlines, supporting overall accounting operations and daily reporting.
• Typing Speed of 50 WPM with high accuracy, ensuring quick and efficient data entry.

Customer Service Representative - One Townsquare building - Las Pinas City

(2022-01 - 2022-12)

• Listened to customer complaints, found the main cause of the problem, and provided quick, effective solutions.
• Answered customer calls and messages clearly and politely to ensure a positive experience.
• Provided helpful assistance to build trust and maintain good customer relationships.

Service Crew - Bagtikan street Makati City

(2021-05 - 2021-09)

• Welcomed guests with a friendly attitude and answered menu questions clearly.
• Took orders accurately and ensured food was served fresh and on time.
• Processed cash and digital payments quickly while maintaining an accurate register.

Bachelor of Science in Business Administration - Human Resource Management - University Road, NBP Reservation, Barangay Poblacion, City of Muntinlupa, Metro Manila, Philippines, 1776 (2026)