Vennice Tagala

I am a Psychology graduate and a licensed board passer with experience working under the healthcare umbrella in both clinical and virtual settings. I have worked in mental health institutions as well as in online roles such as a virtual assistant, which helped me develop strong communication, organizational, and client management skills. Over the years, I have also gained valuable experience collaborating with different companies and clients, allowing me to adapt easily to diverse work environments and responsibilities.

• General Virtual Assistant | December - Present

• Managed invoicing, staff rostering, onboarding, and compliance documentation.

• Maintained and organized inboxes to ensure efficient communication.

• Provided after-hours administrative support as required.

• Supported smooth day-to-day operations within the healthcare environment

• Care Service Coordinator | November 2024 - December 2025 Private Company

• Coordinated client services and matched appropriate staff through efficient rostering.

• Managed client profiles and assisted with quotes and invoice concerns.

• Maintain the standard for compliance, safety and service delivery.

• Healthcare Advocate | August 2023 - May 2024 Aetna (Concentrix)

• Handled confidential client information with accuracy and discretion.

• Delivered clear, professional communication to foreign clients to ensure a positive service experience.

• Provided personalized assistance and resolved inquiries to support customer satisfaction and retention.

• ESL Tutor | January 2023 - August 2023 ENGOO / E-Three Company

• Taught and guided over 120 students in English language learning through structured lessons and personalized feedback.

• Adapted teaching methods to accommodate diverse learning styles and proficiency levels.

Bachelor of Science in Psychology (Batch 2023)