Viela Mary Capili

Seeking a position that can provide steady growth and challenge me with new learning opportunities. A company which will enable me to share the knowledge that I have gained through my profession and work experience. I am extremely organized and very attentive to details. Easy to work with and can work with minimal supervision. Looking forward to working with you. I'm definitely going to be a great asset in your company.

Data Engineer & Analyst at Thesis Productions Int'l Services Inc. Sprightlii.PH (2017-05 – 2018-02)

Worked on database analysis and modification using SQL systems

• Changed or amend by encoding database descriptions using SQL system
• Determines changes in physical database by studying project requirements; identifying database characteristics, such as location, amount of space, and access method
• Worked with Drone Base, a roofing company, making calls to set schedules for roof inspection of customers

Data Processor & Account Technician at SWAK BPO CORP. (2018-03 – 2022-04)

Processed insurance policy information and managed account changes in Epic System

• Review the insured policy and information in Applied Epic System such as Insured Name, Mailing - Billing Address, Annual exposure and more
• Make changes depending on what the insured requests (endorsements) after receiving emails and activity from websites
• Handled renewals and cancellations requests
• Ensure that all information is matched and correct

Property Management Assistant/Accounting Assistant at Beepo, Inc (2022-04 – 2023-09)

Provided property management and accounting support including document management, database updates, client coordination, and invoice processing

• Renaming docs and saving in PME
• Manage and update details in the database
• Communicate and coordinate with clients
• Handle system onboarding tasks which includes taking document, filling in document, and updating document details until onboarding
• Manage emails using provided templates
• Handle administrative tasks including but not limited to preparing materials for orientation, listings, and registration
• Download videos from the shared drive, reviewing them for any errors prior to sending to the team for editing
• Low level customer/client management tasks
• Review details in the contract ensuring information is correct
• Monitor an account-related email account
• Owners enquiry: Reply and forward emails to relevant team members to follow up
• Creditor/Supplier and other third-party email enquiry
• Internal communication
• Process invoices received via email including checking invoices and entering them into Property Tree, via Invoice Genius/put into dropbox
• Process invoices received by post scanned by the admin team
• Support accounts team with general administrative tasks

Property Management Assistant at Stafflink (2023-11 – 2024-05)

Assisted with day-to-day property management operations, tenant relations, and administrative support

• Assist Property Management with the day to day operations and tenant relations through the coordination of tenant requests and administration of maintenance services
• Answer and route phone calls from tenants and vendors to the appropriate contact within Property Management and/or dispatch personnel based on immediate needs
• Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information
• Provide high-quality customer service, update and maintain current daily and emergency tenant contact lists and tenant information manuals
• Provide support to Property Managers by producing, modifying and/or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information
• Process correspondence for tenants, contractors and other third parties for Property Management staff
• Maintain and update insurance certificate files for all contractors performing work at the properties
• Assist with the scheduling of contractor work and coordinate with tenants
• Contribute toward overall office operational needs by helping to provide phone coverage, ordering supplies
• Maintain and update as necessary all tenant contact information, after-hour access
• Maintain reported Risk Management Policies and Incidents immediately upon occurrence and emergency contact information as well as a master tenant contact e-mail address listing
• Handle miscellaneous assignments as requested by management
• Maintain a highly organized filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts and POs
• Assisted property manager as needed on special projects
• Assist with the coordination of rent/lease collections
• Assist and administer lease agreements
• Dispatch tenant work orders; Maintain tenant work order e-mail
• Handle tenant, vendor and prospective tenant walk-ins
• Assist with tenant and vendor related interface as needed
• Assist Property Manager with tenant relations as required

Property Manager & Account Manager at Boomering Inc. (2024-05 – Present)

Manages property operations, rental arrears, client communications, and invoice processing

• Check and response to emails received
• Manage Rental arrears
• Contact tenants regarding rental payment, invoices and arrears
• Generate Termination Notices and other legal documents
• Lodge Insurance Claim and following up
• Communicate and coordinate with clients
• Owners enquiry: Reply and forward emails to relevant team members to follow up
• Creditor/Supplier and other third-party email enquiry
• Internal communication
• Process invoices received via email: process invoices received including checking invoices and entering them into Property Tree, via Invoice Genius
• Invoices received by post can be scanned by the admin team and sent over to process

Two-Year Diploma in Information Technology – Systems Plus College Foundation (2015-06 – 2017-04)