Client Team Administrator at TOA Global (2023-08 – Present)
Australian Accounting & Advisory Firm. 2 years & 11 months
- Coordinated lodgements through ATO and other portals, ensuring compliance with strict deadlines and accuracy.
- Supported ASIC processes by preparing company statements, handling forms, and maintaining up-to-date corporate records.
- Managed workflow allocation (WFA) by distributing jobs, tracking progress, and streamlining processes for accountants and managers.
- Performed reconciliations of payments and records to ensure accuracy in financial reporting and client billing.
- Provided end-to-end administrative support to accountants and directors, contributing to efficient operations and timely client service delivery.
Credentialing Specialist at BPO Seats Project Intelycare (2023-03 – 2023-06)
3 months
- Managed credentialing processes for nurses and healthcare professionals applying through the IntelyCare platform. Reviewed and validated submitted requirements, including licenses, TB test results, certifications, and other compliance documents to ensure accuracy and validity.
- Assisted applicants via inbound calls and communications regarding application status and document requirements.
- Ensured all documentation met regulatory and internal compliance standards prior to endorsement for interview and onboarding.
- Coordinated with internal teams and higher management for candidate endorsement and final approval.
CSR Phones Travel Account at Teleperformance Philippines (2022-05 – 2023-03)
10 months
- Managed inbound travel inquiries from global customers under the American Express travel account.
- Assisted clients with flight, hotel, and car rental bookings, including multi-segment itineraries.
- Processed booking modifications, cancellations, and refund requests in accordance with company and airline policies.
- Utilized Sabre GDS for reservations, ticketing, rebooking, and itinerary management.
- Ensured accuracy in booking details while delivering high-level customer support in a fast-paced environment.
CSR Phones ETA Healthcare Account at IPloy Inc. (2020-01 – 2022-01)
2 years
- Managed inbound calls from patients regarding order status and estimated time of arrival (ETA) of medical supplies.
- Conducted outbound calls to healthcare professionals to obtain physician verbal confirmations for patient orders.
- Ensured accurate documentation of patient information and order details in compliance with account protocols.
- Coordinated between patients, medical providers, and internal teams to facilitate timely order processing.
- Maintained professionalism and confidentiality while handling sensitive medical-related inquiries.
Accounting Associate at WS and Landin Inc. (2018-10 – 2020-01)
1 year and 4 months
- Managed treasury and financial documentation for Visayas and Mindanao stores, ensuring accurate and timely coordination with Manila Head Office.
- Reviewed and validated weekly Corporate Expense Sheets and Petty Cash Vouchers, ensuring completeness, accuracy, and compliance with policies prior to Operations Manager approval and Head Office endorsement for petty cash replenishment.
- Coordinated supplier payment processes, facilitating check releases and effective communication with vendors.
- Maintained custody and controlled issuance of company Gift Certificates and accountable forms.
- Conducted monthly warehouse and commissary inventory counts, reconciling variances to support stock accuracy and cost control.
