Vince Alvin

Results-oriented Client Relations and Business Operations professional with experience in customer support, client relationship management, vault custodianship, and business operations. Proven ability to build strong client relationships, resolve concerns efficiently, and support organizational goals through excellent communication, problem-solving, and teamwork. Seeking opportunities with established corporations where customer experience, operational excellence, and business growth are priorities.

Management Trainee (Acting Branch Manager) at Advance Credit Bank (2026-06 – 2026-08)

• Supervise daily branch operations and ensure smooth workflow.
• Monitor sales, collection, and branch performance to achieve targets.
• Lead and assist branch staff in accomplishing daily tasks and responsibilities.
• Handle customer concerns, validate clients, prepare branch reports, and ensure compliance with company policies.

Business and Client Relations Associate (Vault Custodian & Gold Appraiser) at PJ Lhuillier Inc. (Cebuana Lhuillier) (2024-07 – 2025-03)

• Managed client transactions and maintained service quality standards.
• Handled vault custodianship responsibilities and appraise gold with accuracy and accountability.
• Assisted clients with inquiries and resolved concerns professionally.
• Supported branch operations and compliance procedures.

Customer Service Representative (Email & Chat Support) at Telex Business Support Services (2023-06 – 2024-02)

• Delivered customer support through email and chat channels.
• Resolved customer concerns efficiently while maintaining service-level standards.
• Documented customer interactions and updated records accurately.
• Collaborated with internal teams to improve customer satisfaction.

On-the-Job Trainee at HOPPS Marketing Incorporation

• Assisted in marketing and client engagement activities.
• Supported administrative and operational tasks.

Bachelor of Science in Business Administration Major in Marketing Management – National College of Business and Arts – Cubao (2021)