Vince Goce

Managed high-volume B2B accounts, consistently reducing delinquency rates by negotiating payment arrangements and resolving disputes to maintain positive client relationships. Maintained detailed and accurate records in ERP systems mainly with Microsoft Dynamics 365 F&O Handling Business to Business outbound and inbound calls

Regional Accounts Receivable | Collections Specialist (B2B) - Coverall North America, Inc.

(2024-05 - 2026-08)

• Managed high-volume B2B accounts, consistently reducing delinquency rates by negotiating payment arrangements and resolving disputes to maintain positive client relationships.
• Maintained detailed and accurate records in ERP systems mainly with Microsoft Dynamics 365 F&O
• Handling Business to Business outbound and inbound calls
• Handling disputes with credit, debit, invoices, payments, cash application, cancellation/termination, credit meeting & cleaning concerns.
• Collaborated with sales, accounts payable, and local Coverall sites to resolve disputes and adjustments quickly to improve customer satisfaction.
• Calendar, Email, invoicing & E-billing management.
• Follow up with the Aged balances accounts from 30, 60, 90, & 120+ days past due & VIP accounts (High Dollar Balance).
• Utilization of skip searching, google search, people search & business search.
• Utilization of outlook in terms with Follow up emails, past due reminder, notice of service suspension reminder, final demand letter, termination and write off accounts.

Credit and Collections Specialist (B2B & B2C) - USA Today Newspapers

(2022-12 - 2024-04)

• Managed high-volume B2B accounts, consistently reducing delinquency rates by negotiating payment arrangements and resolving disputes to maintain positive client relationships.
• Maintained detailed and accurate records in accounting systems mainly QuickBooks
• Handling Business to Business outbound and inbound calls
• Handling Single Copy newspapers & advertising newspapers for both consumers & businesses
• Managed a portfolio of 100+ corporate accounts, maintaining aging balances below company targets through strategic outreach and follow-up.
• Collaborated with sales, billing, legal departments and local sites to resolve disputes and adjustments quickly to improve customer satisfaction.
• Negotiated and implemented payment plans with delinquent clients, resulting in a 35% increase in on-time payments.
• Recognized with “Top Collector” award for exceeding monthly collection goals for four consecutive quarters.

Regional Accounts Receivable | Billing and Collections - SoFi

(2021-09 - 2022-11)

• Contacted customers via phone, email, and mail to collect outstanding balances while maintaining a professional and customer-focused approach.
• Handled high-volume outbound and inbound calls to resolve past-due accounts, reducing delinquency by 30% in assigned regions.
• Negotiated repayment terms and settlements, securing payment arrangements that aligned with both customer capability and company policy.

Collections Officer - Balance Credit

(2020-03 - 2021-07)

• Collected past-due balances from individual and business customers through phone calls, emails, and written correspondence, achieving a monthly recovery rate of 95%+.
• Developed and implemented strategies to improve recovery rates on aged debt, contributing to a 20% increase in overall collections.
• Build strong relationships with customers to encourage timely payments and preserve long-term account value.

Collections Analyst - Cascades Springs Credit

(2019-01 - 2020-02)

• Conducted inbound and outbound calls primarily in resolving debt issues
• Negotiating payments for the accounts that were 1 - 120 days past due up to written off
• Managed and Experienced Microsoft Dynamics 365(FO)

Collections Advocate - Good Loans Fast

(2018-07 - 2018-12)

• Conducted inbound and outbound calls for all the overdue accounts
• Negotiating payments for the accounts that were 1 - 120 days past due up to written off
• Managed and Experienced Xero in resolving delinquent accounts and for bank reconciliation
• Provided resolution in customers who experiencing hardships
• Performed settlement offers and negotiations with Debt Consolidation Companies and Law Firm representatives

Account Receivable | Billing Specialist - Optum - United Healthcare Group

(2016-10 - 2018-06)

• Conducted inbound and outbound calls primarily in deliver order special and traditional medications
• Collaborated with multidisciplinary teams including nurses, physicians, and social workers to support holistic patient care.
• Coordinated care plans for an average of 50+ patients weekly, ensuring timely follow-ups, referrals, and continuity of care.
• Educated patients on treatment plans, medication instructions, and post-visit care, improving patient compliance and satisfaction.

Engagement specialist, Tech support, Casework II - T-Mobile

(2014-05 - 2016-09)

• Handled high-volume inbound and outbound calls in a fast-paced environment, maintaining professionalism and empathy.
• Consistently met and exceeded monthly sales targets by promoting new plans, devices, and value-added services.
• Collaborated with team members to improve workflow and share best practices, contributing to a 10% increase in department efficiency.
• Utilized CRM tools and systems like Salesforce and T-Mobile proprietary platforms to manage customer accounts and track interactions.