Vincent Austria

To leverage my skills and experience as Operations Officer, Data Entry encoder, Recovery Claims Admin Team Leader, and Warehouse Outbound Reconciliation In-Charge to contribute to a team's success and drive company goals.

Data entry encoder at Joyce and Diana Worldwide Inc. (2026-02 – 2026-08)

• Accurately encode and maintain order-related data in the system.
• Monitor and update order processing to ensure timely completion.
• Coordinate with internal teams to support smooth order fulfillment and delivery.
• Prepare and organize necessary order and shipment documentation.
• Generate reports and provide updates on order status as needed.
• Communicate effectively with internal stakeholders regarding order-related concerns

Operations Officer at Shopee Express (2024-08 – 2025-11)

• Oversee daily dispatch and receiving operations, ensuring all procedures are followed and run smoothly
• Providing instructions to other PICs and addressing employee concerns.
• Checking e-mails, handling Shopee commerce inquiries and sending the data needed.
• Coordinating with the Shopee commerce team regarding updates and adjustments to the operations
• Data consolidation and updating of necessary monitoring trackers for the operations
• Creating monitoring trackers and worksheets for the operations and reports

PIC/TL Recovery Admin Claims validation at Shopee Express (2022-10 – 2024-08)

• Validating claims related to parcels with a 'lost' status and coordinating with each SOC station regarding claims in their respective areas.
• Leading the Claims Admin Validators and assisting them with process-related inquiries.
• Tracked Validators' KPIs and met submission deadlines
• Identify root causes of parcel issues and propose operational improvements for loss prevention.

Warehouse Outbound Reconciliation in-charge at Ninja Express Tech. Philippines (2019-06 – 2022-01)

• Reporting of warehouse shipments inventory and status every hour.
• Checking e-mails, handling customers supports inquiries and complains.
• Ensuring that all created shipments will be forwarded on to the next process within 24 hours.
• Timely checking of missorted TIDs per SID and correction of missorted parcels.
• I.R. issuance of the liable user account of missorted parcels.
• Operations technical support.

Machine Operator at F.C.C Philippines Corporation (2015-10 – 2016-06)

• Operating of a die casting machine.
• Producing a good quality product such as casted core plate made from aluminum bar.
• Regularly checking of the condition of machine.
• Hourly logging on the DOR (daily operational report) for every technical issue encountered.

Bachelor of Science in Information Technology – Pamantasan ng Cabuyao (2011 – 2015)