Vincent Vicente

Accomplished Senior Voice & UC Engineer with 24 years of experience designing, implementing, and supporting L3 enterprise telephony and unified communications (UC) infrastructures. Proven track record leading technical teams, managing high-availability multi-vendor platforms (Avaya, Vodia, 3cx), and delivering seamless multi-tier migrations with zero operational downtime. Combines deep carrier-facing routing and SIP expertise with a strong baseline in L3-tier support for enterprise and Managed Service Provider (MSP) environments.

Senior Systems & Voice Engineer (L3 UC Lead) - Converged Medical Solutions Group - AU (Remote)

(2020-01 - 2026-05)

L3 Voice & Telephony Specialization

• Spearheaded L3 administration for Avaya IP Office 500V2 and Vodia PBX systems, supporting multi-site clinical voice endpoints and maintaining 99.99% high-availability uptime.
• Successfully executed complex carrier-facing line migrations, high-volume number porting, and customized IVR/auto-attendant routing configurations.
• Configured and integrated critical peripheral systems, including multi-cell DECT networks, enterprise voicemail, secure call recording, and healthcare-specific clinical software interfaces.
• Acted as the primary technical point of contact for tier-1 infrastructure carriers and key technology vendors to conduct rapid root-cause analysis and resolve high-priority trunking and network faults.

Senior Systems Engineer - Trends & Technologies Inc. - PH

(2007-11 - 2019-10)

• Designed, implemented, and maintained highly available enterprise Avaya and Cisco PBX architectures for prominent corporate clients.
• Served as technical lead and mentor to junior Technical Support Engineers, establishing streamlined workflows to accelerate L2/L3 escalation handling and root-cause resolution.

Network and Voice Assistant - Unilever Phils. - PH

(2001-09 - 2007-03)

• Managed and optimized daily operations of legacy and early VoIP network and voice infrastructures across corporate offices.

Bachelor of Science - Industrial Technology, Major in Electronics and Communication - Bulacan State University (2001-04)