Willren Tenorio

To acquire a position that affords me the opportunity to bring my technical expertise, problem-solving skills, and willingness to learn to make an organization successful. 8 years English Instructor with exceptional interpersonal skills. A dedicated and highly energetic person who thrives in pressure situations and can be counted on when the going gets tough. Takes pride in providing creative direction and out-of-the-box thinking.

Enjoys complex, multi-faceted assignments where pulling together a collaborative pool of skills is essential. Fosters a lively and professional work environment and values commitment to excellence, innovation, and customer service.

Technical Support Specialist | IT Specialist | Service Desk I - Universal Hotels and Resorts Inc. – NUSTAR Resorts and Casino - Cebu City

(2024-06)

• Troubleshoot hardware and software issues for employees (e.g., desktops, laptops, printers).
• Conduct routine maintenance, software updates, and patch management.
• Use ticketing systems (e.g., ServiceNow) to track and resolve incidents.
• Set up hardware and accounts for new employees.
• Assist in troubleshooting network issues (Wi-Fi, LAN/WAN, connectivity problems)
• Create and maintain technical documentation, FAQs, and user guides.
• Assist in enforcing data protection and IT usage policies.
• Collaborate with cross-functional teams during project cycles.

On-the-Job Training (IT-Support/Technical support) - City Sports Club Cebu - Cebu City

(2023-01 - 2023-05)

• Provides one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, and Internet problems.
• Performs minor desktop hardware repair for PC computer equipment.
• Updates Inventory software and hardware.

ESL (English as a Second Language) Teacher - Geos Online English Philippines, Inc.

(2015-09 - 2024-02)

• Selecting, planning, and conducting lessons for students of all ages and nationalities.
• Monitoring student performance, and reporting on student progress.
• Performing demonstration lessons, and level assessments for new potential students.

Quality Controller - Mactan Apparels Inc. - Cebu City

(2014-04 - 2014-10)

• Quality control through inspection process throughout the factory manufacturing process.
• Make sure all process quality control from style layout start period.
• Perform Pre-final and final inspection.

Bachelor of Science and Information Technology - Information Technology - University of the Visayas Main Campus (2023-08)