Wilson Joseph Lao

A motivated and detail-oriented Housekeeping NC II certificate holder seeking a Housekeeping Attendant position where I can apply the knowledge and practical skills gained during my training. Although I am a newly certified candidate with no professional housekeeping experience, I am eager to learn, hardworking, disciplined, and committed to maintaining high standards of cleanliness, safety, and guest satisfaction. I am ready to contribute positively to the team while continuously developing my skills in the hospitality industry.

Bagger - Super Shopping Market Incorporated - JMall Centre, Mandaue City, Cebu, Philippines

(2016-12 - 2017-06)

• Packaged merchandise efficiently and securely to ensure zero damage to guest items during transport.
• Delivered excellent customer service by assisting shoppers with heavy carts and loading items into vehicles.
• Maintained front-end cleanliness by organizing checkout counters, returning misplaced items, and clearing carts.
• Demonstrated physical stamina and speed while working productively during high-volume peak hours.
• Cooperated with cashiers and store supervisors to maintain a smooth and friendly checkout process.

Sales Associate - Paramount Human Resource Multipurpose Cooperative - Danao City, Cebu, Philippines

(2016-05 - 2016-07)

• Assisted customers in locating merchandise and provided polite, helpful product information.
• Maintained inventory by stocking shelves, organizing displays, and monitoring product expiration dates.
• Ensured cleanliness and orderliness of the assigned store aisle or department.
• Handled customer inquiries efficiently to ensure a positive and welcoming shopping experience.
• Collaborated with team members and supervisors to meet daily store operational goals.

Waiter - EGI Resort & Hotel - Maribago, Lapu-Lapu City, Cebu

(2017-06 - 2017-11)

Provided excellent food and beverage service by taking guest orders, serving meals and drinks, setting up dining tables, ensuring cleanliness of the dining area, and addressing guest requests promptly and professionally to enhance the dining experience

Guest & Dining Service Assistant - Sbarro - Ayala Center, Cebu, Philippines

(2011-11 - 2012-03)

Assisted in serving customers, taking food orders, preparing and serving meals, maintaining dining area cleanliness, restocking supplies, and providing courteous customer service while following food safety and hygiene standards.

Bachelor of Science - Hotel and Restaurant Management - University of Cebu - Main Campus (2011-06 - 2017-10)