Customer Service Support - Fambrands LLC
(2021-01 - 2026-12)
- Perform customer support via phone, chat, and email. 7 shopify stores
- Assist customers with product selection, answer basic questions, and suggest various available product options.
- Responsible for developing and nurturing customer relationships to gain repeat business.
- Edit orders before fulfillment and ensure timely fulfillment via communication with the warehouse.
- Process return and refunds.
Customer Service Support - TikTok Shop/Seller - UK, US, GERMANY market
(2021-01 - 2023-12)
- Customer support via phone, chat, and email.
- Process returns and refunds.
- Reaching to customer with negative review
- Approving fulfillment from seller's warehouse
Customer Service Support - Dropship Customer Support - Netherlands, Germany, UK
(2022-01 - 2023-12)
- Perform customer support via phone, chat, and email.
- Chargeback
- Tracking
- Return/Exchange fulfillment Connect with and respond to customer inquiries via multiple channels true to the company's style - with empathy, solutions, and speed.
- Coordinate with teammates and agents overseas
Customer Service Support - RAK Wireless- MNTD
(2021-01 - 2022-12)
- Checking the queue daily via ZenDesk
- Creating email drafts and responding to customer's queries aligning them with the company policies.
- Checking Shopify: customer info, adding/updating notes, making a refund for eligible claims, checking the order status via 3rd party link (UPS/DPD/Passport Tracking site)
- Discord: validating VIP code, checking updates on the app, firmware, news, etc.
- Coordinate with tech team via ZenDesk/Discord for tech concerns
Customer Service Support - Enshored Inc
(2018-01 - 2021-12)
- Perform customer support via phone, chat, and email.
- Technical Support
- Video and Photo Editing
Customer Service Support - BPO
(2014-01 - 2018-12)
- Perform customer support via phone, chat, and email.
