Yami William choumbe

To pursue a career in a challenging and competitive environment where I can practically apply and improve upon various managerial, customer service, and technical support skills acquired throughout my academic and professional career. Seeking to be associated with a progressive organization that offers room for advancement, continuous learning, and professional growth.

Rideshare & Top-Rated Driver at Uber Canada (2025-01 – Present)

• Maintained a 4.9+ star rating by delivering safe, punctual, and highly professional transportation services across metropolitan areas.
• Optimized trip routes using advanced GPS and real-time traffic monitoring tools to consistently ensure efficient, on-time arrivals.
• Delivered outstanding bilingual (English/French) customer service, catering to diverse passengers and resolving minor in-transit requests or concerns with poise and tact.
• Adhered strictly to vehicle maintenance schedules, safety regulations, and provincial transit laws to guarantee maximum passenger safety and vehicle reliability.
• Managed independent shift scheduling and financial trip tracking with high efficiency and attention to detail.

Customer Service & Technical Support Specialist at Manulife Canada (2024-01 – Present)

• Provided high-quality customer service, addressing client inquiries regarding products, accounts, and services.
• Processed invoices, customer payment proposals, and financial documentation accurately.
• Troubleshot and provided technical assistance to resolve customer product and portal issues.

Bilingual Customer Service & Technical Support Representative (Contract) at Fido (2022-01 – 2023-12)

• Delivered bilingual (English/French) support via phone and email to provide technical solutions for customer products.
• Troubleshot device and service issues, ensuring timely resolution of client problems.
• Prospected and educated both existing and new clients on new product offerings and features.

Team Manager / Operations Technical Support Officer at TELUS International (2019-12 – 2021-10)

Promoted to Team Manager in June 2020

• Managed team performance and daily activities to consistently achieve operational targets.
• Provided coaching, conducted team huddles, established work plans, and delegated assignments effectively.
• Stood as an advocate for team members, promoting growth, empowerment, and performance excellence.
• Delivered email and phone support to assist customers with complex technical product solutions.

Bilingual Customer Service & Technical Support Representative at Elavon Canada (2013-01 – 2017-12)

• Provided technical support and bilingual customer care to business clients using payment solutions.
• Handled invoice processing, payment proposals, and account adjustments.
• Assisted customers via phone and email with product troubleshooting and technical guidance.

Financial Adviser at Capital One (2009-01 – 2013-12)

• Understood client financial needs and delivered tailored customer service solutions.
• Processed payments, invoices, and financial service proposals.
• Maintained ongoing client relationships and provided guidance on account products.

Technical Support Operator at Bell Telecommunication (2007-01 – 2009-12)

• Provided technical troubleshooting and support to telecommunications customers.
• Assisted clients via phone in resolving network and hardware technical difficulties.

Head Soccer Coach at Youth Soccer Organization (Thailand) (2017-01 – 2019-01)

• Oversaw day-to-day athletic training and player development for youth teams (Under 17 & Under 19).
• Planned, scheduled, and supervised training sessions led by assistant coaching staff.
• Organized, managed, and executed competitive soccer matches and local tournaments.

College Degree

High School Diploma