Yasmine Mariano

Enthusiastic and detail-oriented professional with a passion for delivering good service and continuous learning.

Customer Service Representative at Accenture (2022-02 – 2024-08) • Handled inbound calls related to billing inquiries, payments, account balances, and charges.

• Processed customer payments and assisted with billing and collection concerns.

Utility Bill

Associate at Accenture (2024-08 – 2025-02) • Cleaned, reviewed, and analyzed daily billing data to ensure accuracy and completeness.

• Organized and validated billing information to identify discrepancies and ensure data quality.
• Performed routine data processing and administrative tasks to support daily billing operations.

Customer Service New

Associate at Accenture (2025-02 – 2026-12) • Coordinated service transfers, connections, and account changes to ensure smooth transitions for business customers.

• Handled a wide range of customer and account-related inquiries, serving as an all-around support resource for business utility accounts.
• Investigated and resolved metering issues, site-related concerns, and service discrepancies.

High School Graduate – Sta.Elena High School, Marikina City (2016-06 – 2020-06)