Yel Rabina

To work in your company and provide all the knowledge I have to enhance the things in the field that can make the company better and also pursuing opportunity which may lead me to grow.

VIRTUAL ASSISTANT/ QUALITY ASSURANCE at CoverDesk (2023-05 – 2026-03)

• Assisting and checking the VA's work quality.
• Doing Insurance task for Personal and Commercial lines.
• Processing Policy changes, invoices, COI, Binding, Cancellation and more.

CUSTOMER SERVICE REPRESENTATIVE at Teleperformance Philippines (2019-10 – 2023-01)

• Providing primary customer support to internal and external customers.
• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processing customer issues and determined root cause of problem store solve productor service complaints.

Bachelor of IT in Technology – COLLEGIO DE DAGUPAN (2014 – 2016)

Secondary – SAN JACINTO NATIONAL HIGH SCHOOL (2010 – 2014)

Primary – WEST CENTRAL SCHOOL (2004 – 2010)