Yves Casintahan

Credit & Fraud Operations and Customer Service professional with 9 years of experience supporting U.S.-based clients in credit management, fraud prevention, customer support, and administrative operations. Experienced in credit analysis, fraud investigations, identity theft resolution, risk assessment, client communication, account management, data entry, executive assistance, and report preparation. Proficient in Salesforce, Google Workspace, Microsoft 365, Notion, and Slack.

Recognized for strong analytical skills, attention to detail, process compliance, and delivering exceptional customer experiences across phone, chat, and email channels.

Credit and Fraud Specialist, Team Lead at REGAL CREDIT MANAGEMENT (2021-05 – 2026-05)

• Managed credit profiles for high-net-worth and high-profile clients, ensuring accuracy and ongoing monitoring of credit activity.
• Conducted credit analysis and risk assessments to identify potential issues and recommend strategies for improving clients' credit standing.
• Investigated fraud alerts, suspicious activity, and identity theft cases while assisting clients throughout the recovery process.
• Assisted clients in mitigating financial risk and preventing future fraudulent activity through proactive monitoring and education.
• Prepared and distributed quarterly CyberSweep reports detailing online personal information exposure and privacy protection recommendations.
• Collaborated with cross-functional teams to maintain service quality and compliance with established procedures.
• Served as Team Lead, providing guidance, training support, and operational assistance to team members.

Customer Service Associate at TELETECH STA. ROSA (2017-08 – 2020-12)

• Delivered customer support through phone, chat, and email channels for retail and food delivery accounts.
• Resolved customer inquiries, account concerns, order issues, and service-related requests while maintaining high customer satisfaction.
• Accurately documented customer interactions and account updates using internal systems.
• Maintained productivity and quality standards in a fast-paced customer service environment.
• Demonstrated strong communication, multitasking, and problem-solving abilities while handling multiple customer interactions.

Appointment Setter at MIRANDA RESEARCH AND CONSULTANCY (2017-03 – 2017-08)

• Conducted outbound calls for solar, insurance, and publishing campaigns.
• Scheduled appointments for business-to-business (B2B) and business-to-consumer (B2C) clients.
• Maintained accurate lead records and appointment schedules.
• Assisted in qualifying prospects and identifying potential client opportunities.

Bachelor of Science in Electronics Engineering – DE LA SALLE UNIVERSITY - MANILA (2014-04 – 2016-04)

Secondary education – DE LA SALLE University – Integrated School (2009-04 – 2014-04)