Yvone Dalao

Resourceful and results-driven Business Administration graduate specializing in banking, financial services, customer relationship management, and business operations. Proven track record in loan processing, client onboarding, small business management, and virtual instruction. Demonstrates strong analytical, administrative, and interpersonal communication skills with a focus on delivering high-quality service and driving organizational growth.

Loan Officer - Dungganon Bank (A Microfinance Rural Bank), Inc.

(2022-01)

• Evaluated loan applications and assessed creditworthiness to manage risk and portfolio quality.
• Maintained accurate financial documentation and ensured strict compliance with microfinance lending policies.
• Built and nurtured strong relationships with clients to support timely repayments and financial literacy.

E-Commerce Business Owner, Business Owner, & Operations Manager - Carwash & Cafe

(2017-01)

• Oversaw day-to-day business operations, financial recordkeeping, inventory, and customer service management.
• Implemented operational workflows to maintain service standards and client satisfaction.

ESL Teacher - 51talk

(2019-01)

• Delivered structured online English instruction to foreign learners, adapting teaching methods to meet diverse student needs.
• Provided constructive evaluation and feedback to improve students' verbal fluency and comprehension.

OJT - Chinabank

(2018-01 - 2019-12)

Bachelor of Science in Business Administration - Banking - University of Negros Occidental - Recoletos (2015-01 - 2019-12)

Seafarers Catering and Stewarding Course - VMA Global College (2012-01 - 2013-12)