Yvonne Gabayan

Experienced Customer Service Professional with 10+ years in the BPO industry. Skilled at building customer trust, resolving complex issues, and contributing to team success in fast-paced, high-volume service environments. Recognized for exceptional communication, problem-solving, and a strong commitment to service excellence.

Customer Service Care - Office Partners360 - Cebu City, PH

(2025-08 - 2026-04)

• Managed inbound customer calls and responded to email inquiries regarding order status and product information (Spirit Wear and other product lines).
• Provided timely updates, resolved concerns, and ensured a positive customer experience.

Virtual Assistant - Freelance (Remote) - Cebu City, PH

(2024-08 - 2025-04)

• Managed Airbnb listing: guest communication, booking support, check-ins/check-outs, and other inquiries.
• Conducted part-time cold calling for Medicare and a US-based Pest Control company, supporting lead generation and client outreach.

Customer Service Executive - WorldRemit Service Ltd - Cebu City, PH

(2021-03 - 2024-05)

• Assist and resolve customer queries for online money transfers/remittances via phone, email, and live chat.
• Ensured compliance with financial regulations and maintained high-quality customer support standards.

Customer Experience Specialist - TDCX - Cebu City, PH

(2019-07 - 2021-02)

• Mediated and resolved disputes, including personality conflicts and check-in issues, ensuring fair outcomes for all parties.
• Addressed customer queries in a timely manner via inbound/outbound calls, email, and live chat.

Customer Care Professional - EXL Service - Cebu City, PH

(2015-10 - 2018-04)

• Handled incoming calls and addressed general/account-specific inquiries for American Express customers.
• Delivered tailored solutions and reinforced card membership benefits through the Relationship Care philosophy.

BS - Information Technology - University of San Jose Recoletos (2007-06 - 2009-03)

High School - University of the Visayas (2003-06 - 2007-03)