Zeckainah Menes

I am a finance professional with five years of experience at Accenture, including four years specializing in Accounts Receivable and Cash Operations, and one year supporting finance accounts through live chat and email. I have strong hands-on experience in end-to-end AR processes such as cash application, bank reconciliation, billing, and dispute resolution. Currently serving as a Team Lead, I focus on driving accuracy, meeting SLAs and KPIs, and supporting my team through coaching and clear communication.

I am detail-oriented, dependable, and proactive in improving processes, with the ability to balance operational excellence and people-focused leadership in fast-paced environments.

Finance Support - Finance Customer Support (Live Chat & Email) - Accenture

(2021-06 - 2022-05)

• Payment & Transaction Troubleshooting
• Safety, Risk & Compliance Adherence
• Issue Investigation & Escalation

Senior Cash Operations Analyst - Accenture

(2022-05 - 2025-04)

• Partnered with international collectors to prioritize high-value accounts and ensure timely cash collection.
• Applied payments, performed reconciliations, and resolved account discrepancies accurately.
• Collaborated with cross-functional teams and maintained strong stakeholder relationships.
• Monitored KPIs/SLAs and contributed to process improvements while ensuring compliance with policies and regulations.

Team Lead - Senior Cash Operations - Accenture

(2025-05)

• Lead a Senior Cash Operations team, overseeing cash application, reconciliations, and account management.
• Communicate directly with clients to resolve discrepancies and prioritize premium accounts.
• Coach and mentor team members to meet KPIs/SLAs while driving process improvements and maintaining compliance.
• Collaborate with international stakeholders and internal teams to resolve escalations efficiently.
• Conducted interviews with applicants.

BS - Psychology - ICCT Colleges, Inc. (2018 - 2021)