Zhan

Worked with developers and the QA team to improve user experience. Learned basic troubleshooting, analysis, and test execution. Tested website/app features and reported bugs clearly and accurately.

Quality Assurance - Booky - Mandaluyong

(2018-01 - 2019-12)

• Worked with developers and the QA team to improve user experience.
• Learned basic troubleshooting, analysis, and test execution.
• Tested website/app features and reported bugs clearly and accurately.

Barista & Front-of-House Associate - Seasun Cafe - Taft-Manila

(2024-01 - 2025-12)

• Provided fast and friendly customer service in person, assisting dozens of customers per shift.
• Multitasked between barista duties, table service, and cashier work in a high-pressure environment.
• Resolved customer concerns politely and professionally, even during peak hours.

Senior Highschool - Colegio San Agustin - Makati/Bulacan (2018-01 - 2022-12)

Bachelor of Science in Business Administration - Business Management - College of Saint Benilde (2023-01)