Aamir Aziz Khan

Dynamic, results-driven Hospitality Leader with 28+ years of progressive experience in hotel operations, rooms division, and pre-opening management across Dubai's competitive hospitality market. Proven record of improving guest satisfaction, maximizing revenue, and leading high-performing multicultural teams. Skilled in strategic planning, P&L management, budgeting, and building service cultures that strengthen brand reputation and drive profitability.

General Manager at Grand Nova Hotel (2024-01 – Present)

• Led overall hotel operations, ensuring guest satisfaction and optimal financial performance.
• Developed and implemented strategic plans to achieve revenue and profitability targets.
• Oversaw all departments, managed budgets, and controlled operating costs.
• Built and led high-performing teams to deliver exceptional service standards.

General Manager at MRA Group of Hotels (2020-06 – 2023-12)

• Managed day-to-day hotel operations and ensured achievement of business objectives.
• Maximized revenue through effective pricing, promotions, and cost control.
• Maintained high service standards and guest satisfaction scores.
• Coordinated with sales & marketing to drive business and banquet sales.

General Manager at City Star Hotel (2016-03 – 2020-12)

• Managed hotel pre-opening, setup, and all operational activities.
• Recruited, trained, and developed staff to deliver excellent hospitality service.
• Controlled expenses and optimized resources for better profitability.
• Built strong relationships with corporate clients, travel agents, and vendors.

Rooms Division Manager at Eureka Hotel (2013-01 – 2016-02)

• Oversaw front office and housekeeping operations to ensure seamless guest journeys.
• Optimized room inventory, managed allocations, and drove yield management strategies.

Front Office Manager at Al Hamra Hotel (2011-06 – 2012-12)

• Managed front desk operations, reservations, and guest relations departments.
• Enhanced guest satisfaction ratings by implementing digital front office procedures.

Front Office Manager at Royal Falcon Hotel (2009-11 – 2011-06)

• Supervised front-of-house operations, optimized check-in/check-out processes, and resolved guest escalations.

Front Office Manager at Princess Hotel (2008-09 – 2009-06)

• Led front office team, monitored room availability, and coordinated with housekeeping to maximize occupancy.

Front Office Manager at Dubai Rafee Hotel (2004-06 – 2008-06)

• Directed reservation systems, managed front desk staff, and drove local sales initiatives to boost room revenue.

Assistant Front Office Manager at Piccadilly Hotel (2000-06 – 2004-04)

• Assisted in managing daily front office workflows, scheduled shifts, and trained new hires on hospitality standards.

Front Office Receptionist / Night Auditor at Piccadilly Hotel (1997-05 – 2000-05)

• Performed night audit procedures, balanced daily financial accounts, and managed guest registration and inquiries.

Bachelor of Commerce in Commerce – University of Karachi